Unable to open Photoshop? Photoshop crashes or freezes on launch?
We're here to help!
In some cases, having the latest driver may not cure all problems related to video adapters and drivers.
The quickest and easiest way to determine if the problem is with your video adapter or driver is to disable the Use Graphics Processor preference.
For more information, see Troubleshoot Photoshop graphics (GPU) and graphics driver issues.
To quickly determine whether Photoshop is crashing due to a problematic optional or third-party plug-in, do the following:
If Photoshop launches successfully, an installed optional or third-party plug-in is causing the problem. For more information, see Photoshop plug-ins troubleshooting.
With Photoshop 23.3, the issue of Photoshop crashing on launch or while opening a video due to the presence of external plugins like Adobe Design to Print got fixed.
As a workaround for the same issue in Photoshop 23.2 or prior versions, do any of the following:
If Photoshop still crashes, hold the Shift key on start-up, and click "Yes" to skip loading 3rd party plug-ins.
A bad font or fonts can cause general performance issues, including crashes or hang when launching or using Photoshop. The Photoshop font cache contains the enumerated list of fonts and font features installed on the system that Photoshop can use. Deleting this font cache file will allow Photoshop to create a new one.
For more information, see Troubleshoot fonts.
If you encounter a Photoshop crash with anti-virus software installed, disable or uninstall your anti-virus software or contact your anti-virus software maker (e.g. Avast antivirus).
Lack of correct permissions can cause crashes, slow performance, launch issues, and cross-app workflow issues with Photoshop on macOS. Watch this short video to learn how to provide full disk access to Photoshop on macOS.
As a last resort, if you cannot resolve the problem, try reverting to a previous app version.
For more information, see Install previous versions of your Creative Cloud apps.
If you need more help, share information about your crash issue and crash log to help Adobe resolve the issue for you. For details, see Submit a crash report.
You can also participate in Adobe Photoshop Community to find answers to some common questions or issues or share your ideas. We'd love to hear from you!