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Recover Illustrator files after crash

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  1. Illustrator User Guide
  2. Get to know Illustrator
    1. Introduction to Illustrator
      1. What's new in Illustrator
      2. Common questions
      3. Illustrator system requirements
      4. Illustrator for Apple silicon
    2. Workspace
      1. Workspace basics
      2. Create documents
      3. Tools
      4. Default keyboard shortcuts
      5. Customize keyboard shortcuts
      6. Introduction to artboards
      7. Manage artboards
      8. Customize the workspace
      9. Properties panel
      10. Set preferences
      11. Touch Workspace
      12. Microsoft Surface Dial support in Illustrator
      13. Recovery, undo, and automation
      14. Rotate view
      15. Rulers, grids, and guides
      16. Accessibility in Illustrator
      17. Safe Mode
      18. View artwork
      19. Use the Touch Bar with Illustrator
      20. Files and templates
    3. Tools in Illustrator
      1. Selection
        1. Overview
        2. Selection
        3. Direct Selection
        4. Lasso
        5. Artboard
      2. Navigation
        1. Overview
        2. Zoom
        3. Rotate View
      3. Paint
        1. Overview
        2. Gradient
        3. Shape Builder
      4. Type
        1. Overview
        2. Type
        3. Type on Path
  3. Illustrator on the iPad
    1. Introduction to Illustrator on the iPad
      1. Illustrator on the iPad overview
      2. Illustrator on the iPad FAQs
      3. System requirements | Illustrator on the iPad
      4. What you can or cannot do on Illustrator on the iPad
    2. Workspace
      1. Illustrator on the iPad workspace
      2. Touch shortcuts and gestures
      3. Keyboard shortcuts for Illustrator on the iPad
      4. Manage your app settings
    3. Documents
      1. Work with documents in Illustrator on the iPad
      2. Import Photoshop and Fresco documents
    4. Select and arrange objects
      1. Create repeat objects
      2. Blend objects
    5. Drawing
      1. Draw and edit paths
      2. Draw and edit shapes
    6. Type
      1. Work with type and fonts
      2. Create text designs along a path
      3. Add your own fonts
    7. Work with images
      1. Vectorize raster images
    8. Color
      1. Apply colors and gradients
  4. Cloud documents
    1. Basics
      1. Work with Illustrator cloud documents
      2. Share and collaborate on Illustrator cloud documents
      3. Upgrade cloud storage for Adobe Illustrator
      4. Illustrator cloud documents | Common questions
    2. Troubleshooting
      1. Troubleshoot create or save issues for Illustrator cloud documents
      2. Troubleshoot Illustrator cloud documents issues
  5. Add and edit content
    1. Drawing
      1. Drawing basics
      2. Edit paths
      3. Draw pixel-perfect art
      4. Draw with the Pen, Curvature, or Pencil tool
      5. Draw simple lines and shapes
      6. Image Trace
      7. Simplify a path
      8. Define perspective grids
      9. Symbolism tools and symbol sets
      10. Adjust path segments
      11. Design a flower in 5 easy steps
      12. Perspective drawing
      13. Symbols
      14. Draw pixel-aligned paths for web workflows
    2. 3D effects and Adobe Substance materials
      1. About 3D effects in Illustrator
      2. Create 3D graphics
      3. Map artwork over 3D objects
      4. Create 3D objects
      5. Create 3D Text
    3. Color
      1. About color
      2. Select colors
      3. Use and create swatches
      4. Adjust colors
      5. Use the Adobe Color Themes panel
      6. Color groups (harmonies)
      7. Color Themes panel
      8. Recolor your artwork
    4. Painting
      1. About painting
      2. Paint with fills and strokes
      3. Live Paint groups
      4. Gradients
      5. Brushes
      6. Transparency and blending modes
      7. Apply stroke on an object
      8. Create and edit patterns
      9. Meshes
      10. Patterns
    5. Select and arrange objects
      1. Select objects
      2. Layers
      3. Group and expand objects
      4. Move, align, and distribute objects
      5. Stack objects    
      6. Lock, hide, and delete objects
      7. Duplicate objects
      8. Rotate and reflect objects
    6. Reshape objects
      1. Crop images
      2. Transform objects
      3. Combine objects
      4. Cut, divide, and trim objects
      5. Puppet Warp
      6. Scale, shear, and distort objects
      7. Blend objects
      8. Reshape using envelopes
      9. Reshape objects with effects
      10. Build new shapes with Shaper and Shape Builder tools
      11. Work with Live Corners
      12. Enhanced reshape workflows with touch support
      13. Edit clipping masks
      14. Live shapes
      15. Create shapes using the Shape Builder tool
      16. Global editing
    7. Type
      1. Add text and work with type objects
      2. Manage text area
      3. Fonts and typography
      4. Format type
      5. Import and export text
      6. Format paragraphs
      7. Special characters
      8. Create type on a path
      9. Character and paragraph styles
      10. Tabs
      11. Text and type
      12. Find missing fonts (Typekit workflow)
      13. Update text from Illustrator 10
      14. Arabic and Hebrew type
      15. Fonts | FAQ and troubleshooting tips
      16. Create 3D text effect
      17. Creative typography designs
      18. Scale and rotate type
      19. Line and character spacing
      20. Hyphenation and line breaks
      21. Text enhancements
      22. Spelling and language dictionaries
      23. Format Asian characters
      24. Composers for Asian scripts
      25. Create text designs with blend objects
      26. Create a text poster using Image Trace
    8. Create special effects
      1. Work with effects
      2. Graphic styles
      3. Create a drop shadow
      4. Appearance attributes
      5. Create sketches and mosaics
      6. Drop shadows, glows, and feathering
      7. Summary of effects
    9. Web graphics
      1. Best practices for creating web graphics
      2. Graphs
      3. SVG
      4. Create animations
      5. Slices and image maps
  6. Import, export, and save
    1. Import
      1. Import artwork files
      2. Import bitmap images
      3. Import artwork from Photoshop
      4. Place multiple files
      5. Unembed images
      6. Import Adobe PDF files
      7. Import EPS, DCS, and AutoCAD files
      8. Links information
    2. Creative Cloud Libraries in Illustrator 
      1. Creative Cloud Libraries in Illustrator
    3. Save
      1. Save artwork
    4. Export
      1. Use Illustrator artwork in Photoshop
      2. Export artwork
      3. Collect assets and export in batches
      4. Package files
      5. Create Adobe PDF files
      6. Extract CSS | Illustrator CC
      7. Adobe PDF options
      8. File information and metadata
  7. Printing
    1. Prepare for printing
      1. Set up documents for printing
      2. Change the page size and orientation
      3. Specify crop marks for trimming or aligning
      4. Get started with large canvas
    2. Printing
      1. Overprint
      2. Print with color management
      3. PostScript printing
      4. Print presets
      5. Printer's marks and bleeds
      6. Print and save transparent artwork
      7. Trapping
      8. Print color separations
      9. Print gradients, meshes, and color blends
      10. White Overprint
  8. Automate tasks
    1. Data merge using the Variables panel
    2. Automation with scripts
    3. Automation with actions
  9. Troubleshooting 
    1. Crash issues
    2. Recover files after crash
    3. File issues
    4. Supported file formats
    5. GPU device driver issues
    6. Wacom device issues
    7. DLL file issues
    8. Memory issues
    9. Preferences file issues
    10. Font issues
    11. Printer issues
    12. Share crash report with Adobe

Learn how to recover your Illustrator files after a crash.

Restart Illustrator to auto-recover files

When Illustrator crashes, the rule of thumb is to restart the app. If the app doesn't respond, force quit and then restart it. On restarting Illustrator, app auto-recovery process gets initiated and opens up all the unsaved files with the Recovered suffix. 

Restart Illustrator to recover unsaved files.
Save the recovered file

Save the recovered file using the File > Save As option. This recovered file might undergo some data loss during the recovery process.

Closed the recovered file or Illustrator without saving up?

Even if you close the file with the Recovered suffix or Illustrator by mistake, you can still recover it from the Illustrator autosave (data recovery) folder:

Windows: 

  1. Type %AppData% in Windows Search.
  2. Navigate to the following location:

Roaming\Adobe\Adobe Illustrator [version] Settings\en_US\x64\DataRecovery

macOS:

  1. Click Go in the menu bar and select Go to Folder, or press Cmd+Shift+G.
  2. Type ~ /Library/ and press Go.
  3. Navigate to the following location:

Preferences/Adobe Illustrator [version] Settings/en_US/Adobe Illustrator Prefs

 In case you chose to autosave files in a different location from Illustrator Preferences, navigate to that location to recover your unsaved file.

 Autosave is enabled by default on Illustrator. If you can't find your unsaved file in the data recovery folder, ensure that you enable autosave from Illustrator Preferences for future backup and recovery. 

Manage settings for autosave and recovery

By default, autosave (auto-recovery) is enabled for all Illustrator files.

To manage autosave settings, navigate to Preferences > File Handling & Clipboard or press Ctrl/Cmd+K.

Manage settings for autosave and auto-recovery
Autosave settings on Illustrator

In the File Save Options section, specify the following:

Automatically Save Recovery Data Every

Ensure that this check box is selected.

In the time interval drop-down next to this check box, select an appropriate time interval after which Illustrator should save a backup of your work. The backup files will not overwrite the original one.

Folder

If you don't prefer to save backup data in the given default location, click Choose and select a different location.

 Ensure that you have read/write permissions on the folder and it is not network mounted. 

Turn off Data Recovery for complex documents

By default, this check box is disabled. Illustrator may pause when backing up large or complex files and slows down or interrupts your workflow.

Automatically Save Cloud Documents Every

By default, this check box is enabled. You can control the autosaving of cloud documents through this check box. Select a time interval after which the Illustrator cloud documents should be autosaved.
 If Illustrator crashes in between the specified recovery time intervals, you may notice some data loss.
Auto-recovery preferences are automatically turned off if Illustrator crashes during the data recovery. In that case, re-enable data recovery from Preferences.

Tips

  • Setting a time interval that's too short may interrupt your flow as you work, especially if you're working on large or complex files. 
  • Setting a time interval that's too long may increase the risk of data loss if Illustrator crashes. Choose a value that works best for you.

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