Troubleshooting & help

Download & install

How do I download and install eLearning Suite?

eLearning Suite is no longer available for purchase in most countries. Adobe Captivate 9 is Adobe's premiere eLearning solution. Learn about the different Captivate purchasing options.

Why won't eLearning Suite download?

Find solutions to the error, "Not able to open the downloaded file" in this article. To resolve other download issues with eLearning Suite, see this download troubleshooting guide.

How do I retrieve my Adobe ID or password?

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

Can I install eLearning Suite on another computer?

You can install eLearning Suite apps on up to two computers. If you want to install an eLearning Suite app on a third computer, you need to deactivate it on one of your previous machines. Learn more about activating and deactivating Adobe apps.

How can I change my password?

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. For more information on changing your password and other account information, see Manage your Adobe ID account.

Common questions

How do I get started?

Learn about the eLearning Suite apps and key workflows in Getting Started with Adobe eLearning Suite.

Where can I find troubleshooting help?

See Top Issues | Adobe eLearning Suite 6 for information on known issues and troubleshooting tips.

Can I get a text-to-speech converter for other languages?

Yes. If you upgrade to Adobe Captivate 5 or later, you get additional voices in German, French, and British English. You can also use voices installed with the operating system. See Text to Speech converter for various languages.

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