Troubleshooting & help
Download & install
How do I purchase and install FrameMaker?
You can purchase a subscription or non-subscription version of FrameMaker. You'll need to sign in with an Adobe ID and password to complete the purchase and download the product. For help downloading and installing the app after purchase, see Find downloaded apps and files. For more information on purchasing options, see the FrameMaker FAQ.
Why won't FrameMaker download?
Can I download a trial copy of FrameMaker?
How do I retrieve my Adobe ID or password?
Can I install FrameMaker on another computer?
How can I change my password?
How can I change my credit card info?
My trial expires soon. How do I convert it?
How do I cancel my subscription? Can I still use the software I have?
You can cancel your subscription from your accounts page on adobe.com or by contacting Adobe Support. If you cancel within 14 days, you receive a full refund. Otherwise, you are billed 50% of your remaining contract obligation. You will not have access to your subscription software after you cancel. For more information, see Subscription information and pricing in the FrameMaker FAQ.
Why do I see gray screen on switching to Author View?
If you are using a high-resolution monitor with more than 125% of zoom, then you might see the gray screen on switching to Author View. See Author View turns gray on high-resolution monitors for a solution.
Why is my TOC missing from responsive HTML5 output?
If you view the responsive HTML5 output generated from FrameMaker (2015 release) in Safari on iOS, then your TOC might not appear correctly. See Missing TOC from responsive HTML5 output on iOS v10 for a solution.