Troubleshooting & help

Current highlights

What are buyers looking for?

Our customers are looking for content that speaks to them and can illuminate a wide variety of topics. They want content that their audiences can relate to. Focus on authentic images of real people from all cultures. 

Here are some links to inspire you: 

What are the latest features for Adobe Stock contributors?

The Contributor portal automatically generates the category and keywords for your submissions. Upload CSV files to quickly add metadata to your video clips, and submit vectors without having to zip them first. Plus, you can create and send model and property releases right from the portal thanks to Adobe Sign integration.

Focus on authenticity

“Authenticity” is a word whose echoes can be heard throughout the stock industry. Gone are the days of stereotypical microstock (think businessmen shaking hands and happy women eating salad), here are the days of images that reflect reality. Learn more

Learn to execute a successful lifestyle shoot

Check out From Shoot to Sale Part 1 and Part 2. Mat Hayward takes you through the process of a lifestyle shoot, from setting up the space through adding keywords and getting ready to sell your images.

Get Started

How do I become a contributor?

If you are 18 or older and own the rights to the photographs, video, illustrations, and/or vector imagery you create, you are welcome to join us at Adobe Stock. You don’t have to be a professional, an artist, or own fancy equipment to be an Adobe Stock contributor. You do not have to be a Creative Cloud subscriber. Sign up for an Adobe ID to start contributing. Learn more.

What are the supported file formats?

Our core collection includes photos, video, illustrations, and vector imagery. Each content type has its own requirements that can be found here.

Can I upload directly from Creative Cloud apps?

Upload your content directly from Adobe Photoshop Lightroom Classic CC, Bridge CC, or Premiere Pro CC. Not at home? Submit content through the Photoshop Mix mobile app from wherever you are. Learn more

How can I sync my Fotolia account with my Adobe Stock contributor account?

To learn about the benefits of syncing your account and the steps for doing so, see Information for Fotolia contributors. Syncing your account is only possible the first time you log in to the portal. 

Get Paid

What is Adobe Stock's royalty structure?

The royalties for photo, illustration, and vector content sold on Adobe Stock equals 33% of the amount paid by the buyer. The price depends on the subscription plan. A minimum guarantee applies to make sure that contributors are always fairly compensated, whatever the price paid. The royalty for video sold on Adobe Stock equals 35% of the amount paid by the buyer. Terms for Adobe Stock and Fotolia differ. See our Royalty table for details.

How do I get paid?

To learn our payment policies and find out how to request a payment, see Get paid.

What do I need to know about taxes?

Licensing creative content is an economic activity. As an Adobe Stock contributor, income derived from your sales in the US is subject to US IRS (Internal Revenue Service) withholding tax. Depending on where you live, see Tax basics for US citizens and registered aliens or Tax basics for non-US citizens. If you do not file your tax forms, we automatically withhold 30% of all earnings.

Troubleshooting

Why was my content rejected?

For information on our review criteria and why some files are rejected, see the Review process section. For do's and don't for each content type, see the Prepare and upload your content section. 

Why was my account blocked?

We reserve the right to block an account if the content or upload behavior is not in compliance with our Adobe Stock Contributor Agreement.

Keywords are in alphabetical order when uploaded through Lightroom Classic CC

Keywords or other IPTC data entered in Lightroom Classic appears in alphabetical order in the Keyword section of the Contributor portal. We recommend that you manually reorder the keywords on the Contributor portal based on priority. This critical step ensures that your images are returned in search results.

Vector images fail to upload

Make sure that your artboard is at least 15MP. In addition, some contributors experience difficulties uploading EPS files through Internet Explorer. If you are using Internet Explorer, try another browser or upload AI files.