Troubleshooting & help

Download & install

How do I download and install Premiere Pro?

You can download Premiere Pro from the Creative Cloud apps catalog. You'll need to sign in with your Adobe ID and password to complete the download. For more information, including how to install older versions or check for updates, see Download and install Creative Cloud apps.

Why won't Premiere Pro install?

For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.

Can I download a trial copy of Premiere Pro?

Yes! You can download trial versions of any Creative Cloud app, including Premiere Pro, from the Creative Cloud apps catalog. You'll need to sign in with an Adobe ID and password to download a trial. For detailed instructions, see Download and install a Creative Cloud trial.

How do I retrieve my Adobe ID or password?

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

Can I install Premiere Pro on another computer?

You can install Premiere Pro and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.

Account management

How can I change my password?

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. For more information on changing your password and other account information, see Manage your Adobe ID account.

How can I change my credit card info?

How do I upgrade or change my membership?

Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.

My trial expires soon. How do I convert it?

Converting your trial to a paid membership is easy. Follow these step-by-step instructions to upgrade and start your membership.

How do I cancel and what happens to my files?

If you cancel your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to cancel different types of Creative Cloud memberships and understand the Adobe subscription terms.

Fix and adjust footage

How do I create and edit sequences?

Learn how to create and edit videos in this series of short tutorials.

How do I create slow-motion scenes or speed up the action?

Follow the steps in this article to change the speed and duration of clips.

Can I fix shaky, handheld footage?

Use the Warp Stabilizer effect to automatically stabilize shaky or jerky shots. For step-by-step instructions, see Stabilize motion with the Warp Stabilizer effect.

How do I change the volume of a clip?

Follow this tutorial to adjust the volume and create audio fades in the Audio Clip Mixer interface. To learn other techniques, see the article Adjusting volume levels.

How do I synchronize audio clips with the video in my movie?

Easily synchronize audio and video using Clip > Merge Clips. For instructions, see this article, Synchronizing audio and video with Merge Clips.

Techniques

What's the best way to work with high-resolution files?

Editing high-resolution video can be slow. To improve performance while editing, create lower-resolution clips, called proxies. Then switch back to the original files for your final output. Learn more in this tutorial, Work offline using proxy media.

Can I use video I shot with my DSLR camera?

Yes. Learn how to get the most out of your DSLR videos in this tutorial, Edit DSLR video. Create slideshows and time-lapse image sequences, apply effects and transitions, and make color adjustments.

How do I create a sequence with multiple camera shots?

Follow the steps in this article to learn about the multi-camera editing workflow.

How do I create titles and credits?

Use the Titler (File > New > Title) to create titles, credits, and animated composites. For instructions, see Creating and editing titles.

What settings should I use to export my movie?

Watch this tutorial to learn how to export a sequence, clip, or frame in the most common output formats. 

Common issues

Why am I getting a compiling error?

Compiling errors can have many sources. Find solutions in "Error compiling movie" when rendering or exporting.

Why won't the soundtrack play?

See the solutions offered in this article, No sound during playback.

How can I find missing sequence presets or codecs?

Premiere Pro may be having trouble accessing the activation server, required by some codecs. Try the solutions in this article, Features and sequence presets missing.

Why am I getting an error about video player modules?

This error is often caused by out-of-date or damaged drivers. Try the solutions in this article, Error "Premiere Pro could not find any capable video play modules".

Why are some files not playing correctly?

Find solutions to import and playback issues in this article, Troubleshoot video files.

Community

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