Troubleshooting & help

Download & install

You can download Premiere Pro from the Creative Cloud apps catalog. You'll need to sign in with your Adobe ID and password to complete the download. For more information, including how to install older versions or check for updates, see Download your creative cloud apps.

For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.

Yes! You can download trial versions of any Creative Cloud app, including Premiere Pro, from the Creative Cloud apps catalog. You'll need to sign in with an Adobe ID and password to download a trial. For detailed instructions, see Download and install a Creative Cloud trial.

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

You can install Premiere Pro and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.

Account management

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. For more information on changing your password and other account information, see Manage your Adobe ID account.

Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.

Converting your trial to a paid membership is easy. Follow these step-by-step instructions to upgrade and start your membership.

If you cancel your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to Cancel your Creative Cloud membership and understand the Adobe subscription terms.

Fix and adjust footage

Learn how to create and edit videos in this series of short tutorials.

Follow the steps in this article to change the speed and duration of clips.

Use the Warp Stabilizer effect to automatically stabilize shaky or jerky shots. For step-by-step instructions, see Stabilize motion with the Warp Stabilizer effect.

Follow this tutorial to adjust the volume and create audio fades in the Audio Clip Mixer interface. To learn other techniques, see the article Adjusting volume levels.

Easily synchronize audio and video using Clip > Merge Clips. For instructions, see this article, Synchronizing audio and video with Merge Clips.

Techniques

Proxy workflows in Premiere Pro let you work with 8K, HDR, and high frame rate media, so you can switch between native and proxy formats to get the job done faster. Learn more about this in this page, Ingest and Proxy Workflow in Premiere Pro CC 2015.3.

Editing high-resolution video can be slow. To improve performance while editing, create lower-resolution clips, called proxies. Then switch back to the original files for your final output. Learn more in this tutorial, Work offline using proxy media.

Yes. Learn how to get the most out of your DSLR videos in this tutorial, Edit DSLR video. Create slideshows and time-lapse image sequences, apply effects and transitions, and make color adjustments.

Follow the steps in this article to learn about the multi-camera editing workflow.

Use the Essential Graphics panel to create titles, credits, and animated composites. For instructions, see Create titles and motion graphics.

Common issues

Adobe continuously aims to keep up with the most modern workflows, support formats, and codecs broadly used across the professional film and video industry. As a result, Adobe has decided to end support for QuickTime 7 era formats and codecs. For more information, see, QuickTime 7 support has ended.

Compiling errors can have many sources. Find solutions in Troubleshooting compiling errors when rendering or exporting

See the solutions offered in this article, Troubleshooting linking and importing errors with audio files.

Premiere Pro may be having trouble accessing the activation server, required by some codecs. Try the solutions in this article, Features and sequence presets missing.

You could begin by performaing general troubleshooting steps listed in this article, Errors related to Premiere Pro crashing during startup.

 

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