Troubleshooting & help

You can download your app from the Creative Cloud website. If prompted, sign in to your Adobe account, then click either Download or Install for your app. For more information, see Download your Creative Cloud apps.

For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.

Yes! You can download trial versions of any Creative Cloud app, including Premiere Pro, from the Creative Cloud apps catalog. You'll need to sign in with an Adobe ID and password to download a trial. For detailed instructions, see Download and install a Creative Cloud trial.

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

You can install Premiere Pro and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.

Premiere Pro 14.0 works with macOS 10.15 (Catalina) but has these known compatibility issues

You can download and install Premiere Pro on macOS and Windows. For detailed system requirements and hardware recommendations, see:

Sign in to your Adobe account. Then click Change for Current password and follow the onscreen instructions. Forgot your password? Learn how to reset and change it.

Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.

Converting your trial to a paid membership is easy. Follow these step-by-step instructions to upgrade and start your membership.

If you cancel your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to Cancel your Creative Cloud membership and understand the Adobe subscription terms.

Learn how to create and edit videos in this series of short tutorials.

Follow the steps in this article to change the speed and duration of clips.

Use the Warp Stabilizer effect to automatically stabilize shaky or jerky shots. For step-by-step instructions, see Stabilize motion with the Warp Stabilizer effect.

Follow this tutorial to adjust the volume and create audio fades in the Audio Clip Mixer interface. To learn other techniques, see the article Adjusting volume levels.

Easily synchronize audio and video using Clip > Merge Clips. For instructions, see this article, Synchronizing audio and video with Merge Clips.

Proxy workflows in Premiere Pro let you work with 8K, HDR, and high frame rate media, so you can switch between native and proxy formats to get the job done faster. Learn more about this in this page, Ingest and Proxy Workflow in Premiere Pro CC 2015.3.

Editing high-resolution video can be slow. To improve performance while editing, create lower-resolution clips, called proxies. Then switch back to the original files for your final output. Learn more in this tutorial, Work offline using proxy media.

Yes. Learn how to get the most out of your DSLR videos in this tutorial, Edit DSLR video. Create slideshows and time-lapse image sequences, apply effects and transitions, and make color adjustments.

Follow the steps in this article to learn about the multi-camera editing workflow.

Use the Essential Graphics panel to create titles, credits, and animated composites. For instructions, see Create titles and motion graphics.

For information on known issues in the latest version of Premiere Pro, see Known issues.

Compiling errors can have many sources. Find solutions in Troubleshooting compiling errors when rendering or exporting

See the solutions offered in this article, Troubleshooting linking and importing errors with audio files.

Premiere Pro may be having trouble accessing the activation server, required by some codecs. Try the solutions in this article, Features and sequence presets missing.

You could begin by performaing general troubleshooting steps listed in this article, Errors related to Premiere Pro crashing during startup.


Become an Adobe Certified Professional

To earn an Adobe Certified Professional certification, you must pass a 50-minute exam that tests your familiarity with core product features and capabilities, common workflows, basic project management, and foundational industry concepts. 

The exams utilize live-in-the-app tasks and selected response items developed by industry experts, educators, and Certiport test design specialists. Successful candidates typically have at least 150 hours of instruction and hands-on experience with the application.

To prepare, review the exam objectives:

Visit Future Media Concepts to register for an exam and secure optional certification prep training led by video industry experts. 

Individuals with eligible Adobe Certified Associate certifications will receive the new Adobe Certified Professional title in June 2021. 

Expertise in Premiere Pro and After Effects is in demand across industries. Employers and clients are seeking creative talent with the technical know-how and ambition to handle their content creation needs. 

Adobe Certified Professionals stand out because they have validated these coveted skills through certification. They can be trusted to work effectively with the world’s most powerful tools for video editing and motion graphics. 

Certification gives creators greater visibility, credibility, and confidence, and helps organizations find or train the talent they need.


After passing an exam, you will be awarded a certificate, digital badge, and static badge to highlight the achievement in your portfolio and online profiles. 

Your certificate will be available on, and you will receive an email from the badging platform Acclaim ( with instructions for accessing your badges. 

If you fail your first attempt, there is a 24-hour waiting period for retaking the exam. If you fail the second time, you must wait five calendar days before retaking the exam a third or any subsequent time. 


Adobe Certified Professional certification is currently available for Premiere Pro and After Effects. Register for an at-home exam through our partner Future Media Concepts. 

The following Adobe Certified Associate (ACA) certifications are available through Certiport Authorized Testing Centers and will adopt the new Adobe Certified Professional title in June 2021. 

The Adobe Certified Professional program utilizes the same cutting-edge live-in-the-app exams as the Adobe Certified Associate program. 

In June 2021, all valid ACA certifications earned through live-in-the-app exams will automatically revert to the Adobe Certified Professional title for the remainder of a candidate’s three-year eligibility period.

If your ACA certification is due to expire by June 2021, or if you have certified through a simulation-based exam (CC 2015, CS6), you will need to recertify using a live-in-the-app exam.

For early access to the Adobe Certified Professional program, sign up today for a Premiere Pro or After Effects exam through Future Media Concepts.



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