For an introduction to syncing fonts from Typekit, see Sync fonts to your desktop.

1. Install the Creative Cloud desktop application

Fonts are synced from Typekit to your computer via the free Adobe Creative Cloud desktop application. (If you are asked to sign in, enter the same Adobe ID that you use for Typekit.)

2. Launch the Creative Cloud desktop application

The Creative Cloud desktop application must be running in the background on your computer for the synced fonts to be available. If the software isn't running or you have signed out, the synced fonts will be temporarily unavailable.

3. Confirm account information

Make sure that you are signed in to the Creative Cloud desktop application with the same Adobe ID that you use for Typekit. The account information is under the gear icon in Preferences > General.

Account information in Creative Cloud

To switch to a different account, click Sign Out. After you have signed out, you will see the option to sign in with your Adobe ID and password.

4. Check font sync status

The Assets > Fonts tab is updated when the font has finished syncing. Fonts that have synced successfully have a green checkmark next to them:

Synced fonts are listed in the Fonts tab

If the Fonts tab is a blank white window or shows a loading spinner, please refer to the "Creative Cloud desktop app shows a spinning progress wheel" help page for further troubleshooting.

Occasionally a font may fail to download or there may be a conflict with a font already installed on your computer. In either case, an error message is displayed with information on how to resolve the problem.

5. Toggle the font sync setting

If your fonts have not synced, try turning off font sync in the Creative Cloud desktop application, wait a moment, and then turn it back on. The On/Off option is under the gear icon in Preferences > Creative Cloud > Fonts.

Font sync setting in Creative Cloud

6. Sign out of Creative Cloud and restart the computer

Signing out of Creative Cloud and restarting the computer will stop any sync processes that may not be running correctly and start new ones.

  1. sign out of the Creative Cloud desktop application by clicking the gear icon and choosing Preferences > General, then clicking the Sign Out button.
  2. quit the Creative Cloud desktop application
  3. restart the computer
  4. start the Creative Cloud desktop application
  5. sign back in to Creative Cloud

 

7. Check for network proxy or firewall issues

Your network proxy or firewall may block access to the domains required for font sync. Here is a list of required domains; port 443 also needs to be open.

https://data.typekit.net:443
https://state.typekit.net:443
https://polka.typekit.com:443
https://api.typekit.com:443

Contacting Typekit Support

If these steps don’t solve the problem, send your recent sync log files to Typekit Support so that we can look into it further for you.

Mac OS:

  1. Open the Finder
  2. Choose Go > Go To Folder.
  3. Enter ~/Library/Logs/CreativeCloud/CoreSync/.

Or if you are comfortable working from the command line, enter the following:

cd $HOME/Library/Logs/CreativeCloud/CoreSync/

Windows:

  1. Open Windows Explorer
  2. The log folder is hidden by default, so make sure that hidden folders and files are visible. From the Organize menu, choose Preferences, and then click the View tab. Select the Show hidden files, folders, & drives option, and then click Apply to confirm the changes.

  3. Go to C:\Users\[username]\AppData\Local\Temp\CreativeCloud\CoreSync\.

Attach the three or four most recent CoreSync-yyyy-MM-dd.log files along with a screenshot of the Fonts tab in Creative Cloud to an email to support@typekit.com. Do not send a zip file, as it may get flagged as spam.

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