Troubleshooting & help
Unable to activate one or more fonts.
The activation may have failed due to an interruption in your network connection, a problem connecting to Creative Cloud, or an account issue.
First, click the Retry button to try activating the fonts again. If it continues to fail, follow the steps in the troubleshooting guide.
A font with the same name is already installed.
The version available through Adobe Fonts may be more recent than the one you have installed. To replace the version on your computer, first uninstall the local version using your font management software or the font tools built in to the operating system.
- On macOS, the default font manager is Font Book. Highlight the name of the font and then choose Edit > Disable [font] family.
- On Windows, open the Control Panel and click Fonts. Copy the font from the Fonts folder to another location to create a backup, and then delete it from the Fonts directory. Finally, sign out of your Windows account and then sign back in to update the system fonts menu.
Then click the Retry button to try activating the fonts again.
An active font is not appearing in my application menu.
Some programs, including Adobe Acrobat and Microsoft Office, do not automatically update the font menu when a new font is added. These applications need to be restarted before the new fonts are available for use. If restarting the application doesn’t restore the active font to the font menu, try the next steps in the troubleshooting guide.
How can I change my password?
How can I access my account details?
Access your Adobe ID account online, and sign in with your Adobe ID (your email address) and password.
If you have a Creative Cloud account, you can also access your account via the Creative Cloud desktop app.
Why do I have a charge from Typekit by Adobe? How do I get a receipt?
Typekit began as a standalone web font subscription service, then became Adobe Fonts in 2018. Typekit font subscriptions purchased before 15 October 2018 were billed as Typekit by Adobe.
You can print a receipt for any past Typekit subscription charge from your Invoices page. If you need help locating a charge from Typekit by Adobe, please contact our support team at email@example.com.
How can I change my Creative Cloud plan?
Using fonts on a website
Fonts are not working or do not look right on my website.
My site is not connecting to use.typekit.net.
In the event of a local network problem or an outage on the font network, your website may report that it cannot connect to use.typekit.net or that it failed to load a resource from that domain. Check the troubleshooting guide for the steps you can take to diagnose the problem.