Change your Adobe ID email address to a new or a previously used email address.

If you try to change your Adobe ID email address to an email address that you previously used, an error message is displayed.

For example, consider the following case:

  • You currently use the email address my_current_email@example.com.
  • You want to change the email address to my_previous_email@example.com (which you previously used previously as your Adobe ID email address).

When you try to change the email address, you get the following error message:

Your account changes couldn’t be saved.

Error: your account changes couldn't be saved

To change your Adobe ID email address, proceed in one of the following ways:

Change to an email address that you have not previously used

The recommended–and easy--way to fix this error is to change your Adobe ID email address to another email address that you have not previously used.

To learn how to change your email address, see Change Adobe ID email address.

If you do not have another email address available, you can change the email address to your previously used email address, as described in the next section. 

Change to a previously used email address

Using the previously discussed example, assume that you want to change your Adobe ID email address from my_current_email@example.com to my_previous_email@example.com.

To make this change, first free up the email address my_previous_email@example.com. That is, ensure that this email address is no longer associated with an Adobe ID. Proceed as follows:

  1. Sign in with the email address that you want to change to (not with your current email address). In this case, sign in with my_previous_email@example.com.

  2. Change this email address by adding +old suffix to it. For example: my_previous_email+old@example.com.

    To learn how to change your email address, see Change Adobe ID email address.

  3. You have now freed up the previous email id my_previous_email@example.com as it is no longer associated with an Adobe ID.

    Next, replace my_current_email@example.com with my_previous_email@example.com as described in the following steps.

  4. Sign in with the email address my_current_email@example.com.

  5. Change the email address to my_previous_email@example.com.

The email address associated with your Adobe ID account gets changed from my_current_email@example.com to my_previous_email@example.com.

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