Create or update your Adobe ID

Learn how to create an Adobe account or change the email address associated with your account.

How to create your Adobe account

You can create your Adobe account in two ways: by using your email address or by using your social account (Google, Facebook, or Apple). 

  1. To create your Adobe account using your email address, select Create an account. To create your Adobe account using your social account (Facebook, Apple, or Google), select Continue with Google/Facebook/Apple

    Note: If your social account is registered through a phone number, you are prompted to provide an email address when setting up your Adobe account. This email then gets linked to your Adobe account.

    Create a new Adobe account

  2. Follow the onscreen instructions to set up your Adobe account.

    You receive a mail from Adobe with a link to verify your email address. You may have to wait for some time before receiving the email. 

  Now that you have your Adobe account set up, try the Adobe Account Access app. It allows you to sign in easily and securely to your Adobe account, without having to enter your password.

How to change the email address associated with your Adobe account

You may want to change the email address associated with your Adobe account if you have entered an incorrect email address or if you want to use a new primary email address.

Note: You cannot change the email address if you created your Adobe account using your social account.

  1. In the Account information and access section, select Change next to Primary email.

    Click "Change" next to Primary email (Adobe ID)

  2. Confirm the new primary email address that you want to associate with your Adobe account. 

    Adobe sends you an email to inform you about the change. If you don’t receive the email, see Didn’t receive expected email from Adobe.

Teams user? If you are part of an Adobe teams account (not an Adobe individual customer), reach out to your Adobe admin to change the primary email on your account.

How to manage multiple Adobe accounts

Be sure to always use the same Adobe account (email address or social account) when you purchase a new product or service from Adobe. If you think you have multiple Adobe accounts, you can delete your duplicate accounts and retain only one Adobe account. 

If you are unclear about which email address is associated with your membership or a purchased product, sign in to your account and check your account details.

Created your account with an incorrect email address?

If you entered the wrong Adobe account email address, you might get the error "We couldn't find an account with that email address." when trying to sign in. Select Find your account on the sign-in screen and then follow the instructions.

You can change your Adobe account email address. Follow these steps:

  1. Open the Creative Cloud desktop app. (Select the   icon in your Windows taskbar or the macOS menu bar.)

  2. Select the Account icon in the upper right, and then select Adobe Account.

    Select the account icon in the upper right

  3. Select Account and security, and then select Account

    Select account from the Account and security dropdown

  4. In the Account information and access section, select Change next to primary email (Adobe ID).

    Select change to update your email address

  5. Select Change to update your primary email (Adobe ID).

    Change primary email

If you still need help signing in, select the Chat icon   on the lower right, and then select Need help signing in? at the bottom. 

How to update your account details 

Learn how to change your account details, such as your profile name, photo, email, or mobile number.

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