Issue

The Acrobat.exe or Acrord32.exe process remains in Task Manager after you view a PDF file in the web browser.



Detail

Adobe Acrobat and Adobe Reader are designed to continue running for a few minutes after you close the browser window in which you viewed PDF files.

Solutions

Do one of the following solutions:

Solution 1: Close all open browsers on your computer and wait 5 to 7 minutes.

Solution 2: Open Acrobat manually and use the exit command to close the application.

1. Open Acrobat or Adobe Reader.

2. Select File > Exit.

Solution 3: End the Acrobat.exe or Acrord32.exe process manually.

-- For Acrobat:

1. Select Start > Run and type taskmgr in the Open text box.

2. Select the Processes tab.

3. Select Acrobat.exe and click End Process.

-- For Adobe Reader:

1. Select Start > Run and type taskmgr in the Open text box.

2. Select the Processes tab.

3. Select Acrord32.exe and click End Process.

Background information

Acrobat and Adobe Reader continually check the web browser for open PDF documents. In certain circumstances Acrobat and Adobe Reader detect that an open document condition exists in the browser when in fact there are no PDF files open. The browser plug-in stores files in the browser cache, which may cause the browser to report an incorrect condition until the browser is closed. In addition, applications with hooks into Internet Explorer may causeAcrobat and Adobe Reader to detect an open browser even when the browser appears to be closed.

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