Error launching CC apps for Teams users in China

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User Guide

某些 Creative Cloud 应用程序、服务和功能在中国不可用。

If you are a Creative Cloud for Teams user in China, the following error message is displayed every time you launch a Creative Cloud app:

LocaleMismatch-CCT-China

Note:

This error is displayed even though you have installed the app on your computer in the language specified in the message.

Resolution

To resolve this issue:

  • Install the Creative Cloud Desktop app and sign in with an Adobe ID account with which a Creative Cloud Team subscription in China has been purchased. Then relaunch the app.
  • Else, change your operating system setting to set Simplified Chinese as the primary OS language.
  • Else, uninstall the app, and then reinstall the app with Chinese Simplified language support.