Error: Adobe Creative Cloud, needed to resolve this problem, is missing or damaged

Last updated on May 16, 2021 03:27:35 PM GMT

Issue

When installing the Creative Cloud desktop application, you receive the following error:

Adobe Creative Cloud, needed to resolve the problem, is missing or damaged. You can try to repair to fix the issue. If the problem persists, download and install the new copy from http://www.adobe.com/go/adobecreativecloudapp.

Creative Cloud is needed to resolve this problem

Solutions

Click Repair in the error message to fix the issue.

Windows

See Uninstall the Creative Cloud desktop app on Windows.

Mac OS

See Uninstall the Creative Cloud desktop app on Mac.

Download and reinstall the Creative Cloud desktop app.

Run the Creative Cloud Cleaner Tool to remove the current installation of the Creative Cloud desktop app. See Run the Creative Cloud Cleaner Tool .

In the Creative Cloud Cleaner Tool, choose option 3: Creative Cloud 2017, 2015, 2014, Creative Cloud & CS6 Products. Then, choose option 1: Adobe Creative Cloud Desktop.

Rename the following OOBE folders to OOBE.old:

Windows

\Program Files (x86)\Common Files\Adobe\OOBE
\Users\\AppData\Local\Adobe\OOBE

macOS

/Library/Application Support/Adobe/OOBE

Note:

If you get This folder is currently in use error while trying to rename the folder, do the following:

Close all the Adobe applications running on your system.
Check if any of the following background processes are running and close them:

Creative Cloud, Adobe Desktop Service, CCXProcess, CCLibrary, CoreSync, CoreSync helper, Adobe IPC Broker, armsvc, AGS Service

Download and reinstall the Creative Cloud desktop app.

Create a new local user account with administrator privileges, and log in using that account. Then download and reinstall the Creative Cloud desktop app.

Windows 10

See Create a local user account in Windows 10.

Windows 8

See Create a user account.

Windows 7

See Create a user account.

Mac OS

See Set up users on your Mac.