Uninstall Creative Cloud products

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Applies to: Packager

在中国购买的 Creative Cloud 产品不含 CC 桌面应用程序中的 Creative Cloud 移动应用程序和在线服务及相关功能。

Create a file that facilitates the removal of Creative Cloud applications

Overview

Adobe® Creative Cloud™ Packager makes it easy for you to create packages that contain Adobe Creative Cloud products and updates. These packages can then be deployed to the client machines in your organization.

Creative Cloud Packager provides workflows for both Creative Cloud for teams and Creative Cloud for enterprise.


The users in your organization can install the available Creative Cloud products and services. Users can also install multiple release versions of a single product. This might lead to the situation where users have multiple versions of products installed on their computers. And usually, users only use the latest (or specific versions) of a product.

The Create Uninstall Package option in the Creative Cloud Packager allows you to create an uninstaller package. You can deploy this package to the user's computers from which you need to uninstall specific products or product versions.

Create Uninstall Package

  1. Start Creative Cloud Packager and choose your account type.

    Select Product

  2. Enter your ID and password, and then click Sign In.

    Adobe ID Sign in

  3. In the main menu screen, click Create Uninstall Package.

    choose-package-option

  4. Enter the package name and folder location for the package.

    If your users run this package on Windows computers, you need to select 32-bit or 64-bit depending on the systems they are using.

    Uninstall Package Details

    Note:

    If you have users with 32-bit and 64-bit computers, you need to create two packages.

  5. Click Next.

  6. Click the check box next to each application to uninstall all available versions of the application.

    Select applications to uninstall

  7. Click the expand button to the left of the application icon and choose specific versions to uninstall.

    Select application versions to uninstall

  8. Click Build.

  9. The Summary screen displays the build status. To navigate to the location of the output package, click the package name.

    Summary screen

Uninstall package output

When you create the uninstall package, the following files are created in the output folder:

AdobeCCUnistaller binary

The uninstaller executable

AdobeCCUninstallerConfig.xml

The configuration file contains detailed information regarding the applications (and versions) selected to be uninstalled.

config-xml

uninstallerInfo.txt

Contains the list of applications (and versions) selected to be uninstalled.

unistallerinfo

Unsupported applications

The following applications cannot be added to the uninstall package:

  • Creative Suite 6 and prior versions
  • Acrobat
  • Scout
  • Edge Code
  • Gaming SDK
  • Lightroom –all versions prior to 5.7.1
  • Muse – all versions prior to 2014.2.1
  • Reflow
  • Edge Inspect

Run Uninstall Package

After you have created the uninstall package, you need to deploy this package to the user's computers.

Note:

If you plan to use the Uninstall package to remove all versions of a product and use the install package to then install the latest version of the product, it is recommended that you uninstall the previous versions and then install the latest version.

Since the unistall package breaks files associations, if you first unistall previous versions and then install the latest version, the install process will re-create the file associations. Also, uninstalling previous versions first will reduce the possibility of conflicts since this process will completely clear all references to previous versions.

Perform the following steps to run the uninstall package on a user computer.

  1. Open the command prompt with Administrator privileges.

  2. In the command prompt navigate to the directory containing the AdobeCCUninstaller binary and then execute the binary as follows:

    If the AdobeCCUninstallerConfig.xml file is in the same directory as the binary, enter the following command:

    Windows OS: Enter AdobeCCUninstaller.exe and press Enter

    Mac OS: Enter sudo ./AdobeCCUninstaller and press Enter.

    If the AdobeCCUninstallerConfig.xml file is in the different directory as the binary, enter the following command:

    Windows OS: Enter AdobeCCUninstaller.exe --uninstallConfigPath=<path to AdobeCCUninstallerConfig.xml> and press Enter

    Mac OS: Enter sudo ./AdobeCCUninstaller --uninstallConfigPath=<path to AdobeCCUninstallerConfig.xml> and press Enter.

    The output in the console, displays the progress and status of each application uninstallation.

    unistall-package-console-output

After the unistallation is complete, a log file, with name AdobeCCUninstaller.log, is generated in following location:

  • Windows: C:\Users\Username\AppData\Local\Temp
  • Mac: /Users/<user name>/Library/Logs

Error and success codes

Code Definition
0 Success
1 Either the uninstall executable was not launched with administrator privileges or there is some error in command line arguments.
2 Error in uninstallation of some or all applications configured in the Uninstall package.

File association break

If you have uninstalled a specific version of an application and another version is retained on the computer, the file association between the application files and the application is broken. For more details, see File associations broken.

Windows registry entries

If an application is installed as part of a Creative Cloud package, the uninstallation will not remove the package MSI registry entries.

Remove licenses

After the unistallation is complete, the associated application licenses are not removed. For details on how to remove the licenses, see Remove volume serial (Enterprise and EEA customers only).

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