Content that is migrated
So as to provide benefits such as enterprise storage and other enterprise-level features, we are migrating all existing Adobe IDs to Business IDs. All new business customers will use Business IDs for their team members.
You'll receive advance communication when your organization is scheduled for this upgrade. For more information, see Introduction to Business IDs and new storage features. Until your organization is migrated, you will continue to use Adobe ID type to access the organization. Support for Adobe IDs will then be reserved for individual customers only.
The purpose of Asset Migration is to move the enterprise user's content from their company assigned Adobe ID account to their new enterprise account. This process can be triggered after the IT Admin migrates the user's account from Adobe ID to Enterprise ID/Federated ID.
The IT Admin of the organization/enterprise initiates the account Identity transfer. Then, the employee triggers the actual Asset Migration process by providing Adobe their consent to migrate their content.
Adobe cannot migrate your content from your Adobe ID account without your consent for the following reasons.
The Asset Migration process moves all the supported content from your company assigned Adobe ID account to your new enterprise account.
If you do not want to migrate your personal content, you must remove the content from your Adobe ID account before you start the migration process. You can manually download/move your personal content to your desktop. After the migration is completed, your old company assigned Adobe ID account is converted to a new free personal Adobe ID account. You can manually transfer the downloaded content to this new personal Adobe ID account.
All the supported content in your old Adobe ID account is transferred to the new enterprise account. This process is an all-or-nothing migration process, the user cannot choose which data files/content to migrate.
Content that is migrated
Content that is not migrated
Note: The content that is not migrated is still available under your Adobe ID account.
After your IT Admin migrates your account from Adobe ID to Enterprise ID/Federated ID, you must migrate the content manually in the below cases.
No, your content cannot be migrated across different regions. If your content is located in U.S., the content stays there. A multi-region content transfer (move or copy) is not supported. You can transfer the content manually to your new enterprise account, see Transfer Assets.
The end-to-end Asset Migration process takes less than five minutes to complete, after which you have access to your new enterprise account. However, if you have many shares, it is possible that you do not immediately see all your links, bookmarks, invites, and collaborations. This process could take several minutes to complete after you are signed into your new enterprise account.
After the process is complete, the new Enterprise ID/Federated ID account looks exactly like your original Adobe ID account. The original Adobe ID account would now be empty and converted to a personal Adobe ID account.
No, the Asset Migration Consent page does not appear when you sign in with your Adobe ID account.
You cannot transfer the Stock purchases due to the licensing differences between individual and enterprise Stock agreements. You can repurchase the Stock items under the terms of your enterprise account.
Once the content is migrated, the Share service migrates the sent files. So, all outstanding links and sent files are also associated with the new enterprise account. During the migration of the Share service, users are temporarily unable to access files sent through the service. Once the migration is complete, all outstanding links work and all sent files are listed with the new enterprise account.
It is not recommended to add content to the new enterprise account before completing the Asset Migration process. However, if there is any content in the enterprise account, it is lost if you give consent to the Asset Migration process. If this content is important, you must save it on your desktop and then manually move it to your enterprise account after the migration is complete.
It is recommended that you do not initiate Asset Migration simultaneously from multiple devices. When you try to sign in from multiple devices or apps, all of them display the Asset Migration Consent page, if you have not already taken an action on one of the Consent pages.
Once you select an option (Yes/No) for migration on one of the Content pages, the system records your first response and proceeds with Asset Migration accordingly. If you try to initiate Asset Migration from another device or app, while the migration is in process, you get the Temporarily Unavailable message.
Once you initiate Asset Migration from one (primary) device, you are automatically signed out of your Adobe ID account on all other (secondary) devices until Asset Migration is completed. Once completed you are automatically signed in to your new enterprise account on your primary device. Sign back in to your new enterprise account on all the secondary devices.
If your active window freezes after giving consent, close the window/app and try to sign in again to your new Enterprise ID/ Federated ID account to reinitiate the Asset Migration process. If you still experience any error, contact your organization IT Admin for support.
If you get the error message before the Asset Migration process is completed, click Cancel and Go Back to Sign in. And, sign in again to your Enterprise ID/Federated ID account.