Troubleshooting & help
Sometimes, the Presenter ribbon doesn't appear in PowerPoint, even when the plug-in is installed. To resolve the issue, remove and then add back the Presenter plug-in.
Check the list of top issues in Presenter 11 to see if there is a solution or workaround for your problem.
Captivate helps you create various types of eLearning and mobile learning content without programming.
Because learners can now easily view HTML5 content in their browsers, the Presenter Mobile app has been discontinued.
You can purchase either a subscription or a non-subscription version of Presenter. You'll need to
Yes! You can download a trial version from the Adobe Downloads page. You'll need to
Sign in to your Adobe account. Under the Password section, select Change for Current Password, and then follow the onscreen instructions.
Forgot your password? Learn how to reset it.
You can update your credit card information from your accounts page on adobe.com. See Payment in the Adobe Store | Online order and payment FAQ.
You can convert a trial version of Presenter 11 to a subscription. Simply choose the subscription option on the Adobe Presenter page. For more information, see Subscription information and pricing in the Presenter FAQ.
You can cancel your subscription by contacting Adobe Support. If you cancel within 14 days, you receive a full refund. Otherwise, you are billed 50% of your remaining contract obligation. You will not have access to your subscription software after you cancel. For more information, see Subscription information and pricing in the Presenter FAQ.
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