Generate and share logs | Lightroom for mobile

Last updated on May 16, 2021

Learn how to generate and share diagnostic logs when Lightroom for mobile crashes.

When Lightroom for mobile quits unexpectedly, generate the diagnostics logs and share them with the Adobe Customer Care team.

Lightroom for mobile (iOS)

Follow the steps below to generate diagnostic logs on Lightroom for mobile (iOS):

Launch the Lightroom app and tap the Settings icon in the upper-right corner.

Tap the Settings icon
From Lightroom settings, select Help & Support.

Select Help & Support
Press and hold Access our Support Forum.

Press and hold Access our Support Forum
Tap Create in the App Diagnostics dialog box.

Tap Create

Lightroom will start generating the logs.

Generating logs
Once generated successfully, the diagnostic logs will be attached to the mail. You can then share the logs.

Share logs

Follow the steps below to generate diagnostic logs on Lightroom for mobile (Android):

Launch the Lightroom app and tap the side menu icon in the upper-left corner.

Tap the side menu icon
Press and hold the Lightroom icon until you see the Entered diagnostic mode, use the "Send Feedback" button to send when ready message.

Press and hold the Lightroom icon to enter the diagnostic mode
Tap Send Feedback.

Tap Send Feedback

Lightroom will start generating the logs.

Generating logs
Once the logs are generated successfully, you will get a list of apps that you can use to share the generated logs.

Share logs

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