Troubleshooting & help

Common issues

If Adobe Presenter is owned by your company or organization, you won’t see it listed under your Adobe ID. Chat with Adobe Customer Care.

Sometimes, the Presenter ribbon doesn't appear in PowerPoint, even when the plug-in is installed. To resolve the issue, remove and then add back the Presenter plug-in.

Check the list of top issues in Presenter 11 to see if there is a solution or workaround for your problem.

Captivate helps you create various types of eLearning and mobile learning content without programming. Presenter is a simple tool that lets you create videos for training and education. Learn more about Adobe Presenter.

Because learners can now easily view HTML5 content in their browsers, the Presenter Mobile app has been discontinued.

Download & install

You can purchase either a subscription or a non-subscription version of Presenter. You'll need to sign in with an Adobe ID and password to complete the purchase and download the product. For help downloading and installing the app after purchase, see Find downloaded apps and files.

Learn how to resolve download issues with Presenter and other Adobe apps.

Yes! You can download a trial version from the Adobe Downloads page. You'll need to sign in with an Adobe ID and password to download a trial. For detailed instructions, see this article on installing a trial.

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

If Adobe Presenter is owned by your company or organization, you won’t see it listed under your Adobe ID. Chat with Adobe Customer Care.

Account management

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. For more information on changing your password and other account information, see Manage your Adobe ID account.

You can update your credit card information from your accounts page on adobe.com. See Payment in the Adobe Store | Online order and payment FAQ.

You can convert a trial version of Presenter 11 to a subscription. Simply choose the subscription option on the Adobe Presenter page. For more information, see Subscription information and pricing in the Presenter FAQ.

You can cancel your subscription by contacting Adobe Support. If you cancel within 14 days, you receive a full refund. Otherwise, you are billed 50% of your remaining contract obligation. You will not have access to your subscription software after you cancel. For more information, see Subscription information and pricing in the Presenter FAQ.

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