Open the Creative Cloud desktop app. (Select the
Unable to sync Creative Cloud
Learn what to do when your Creative Cloud documents and files have stopped syncing to the cloud.
Why are my files failing to sync?
When clicking Your files in your Creative Cloud app (such as Photoshop, Illustrator, and Adobe XD), you may receive the error Unable to load. The cloud isn't syncing. This issue occurs because the background sync process has stopped working and needs to be updated.
How do I fix this issue?
We recommend trying the steps outlined below in the order in which they appear:
Open the Creative Cloud desktop app. (Select theicon in your Windows taskbar or the macOS menu bar.)