Welcome to Adobe® Creative Suite® 6 Encore. This page contains late-breaking product information and updates not covered in the Encore documentation.

System requirements

For the latest system requirements visit http://www.adobe.com/products/premiere/tech-specs.html.

Installation instructions

For detailed instructions on installation, visit the installation page http://www.adobe.com/go/cs_install_instruct_en

Trial software

Creative Suite 6 trials are "try and buy", allowing you to evaluate individual products or editions and then convert the installed trial to a full version. You can convert from a trial to a full version at any time by either purchasing a copy of the product or signing up for a subscription. If you purchase a copy, enter its serial number in the product screen where prompted. If you purchase a subscription, you are required to be online and to log-in with an Adobe ID to start using your full version.

Master Collection and Production Premium trial software

Adobe Encore CS6 is not available as a trial. It will be installed as part of the trial installation for Creative Suite 6 Premiere Pro, Production Premium and Master Collection but will not be available for use until you purchase.

License agreement

You must accept the license agreement and warranty terms to use this product. Visit www.adobe.com/go/eulas for details.This product will not function without mandatory activation and registration via the Internet. Phone activation is not available. See www.adobe.com/go/activation for details.

Adobe’s single user license allows installation of a single product license on two machines (such as one work machine and one home machine) provided the software is used by the same individual and not concurrently on both machines.

Note: If you want to install the product on a third computer, you must first deactivate the software on one computer. To deactivate, choose Help > Deactivate.

Font installation

The Creative Suite 6 installer installs fonts into a default system font directory. If the installer finds older versions of these fonts in the default system font directory, it will uninstall the older versions, and save them to a new directory. Learn more at http://www.adobe.com/type/browser/landing/creativesuite/creativesuite6.html
Fonts installed with the Adobe product are also on your installer DVD. If you downloaded your software, look in the separate product content file.

Find out how to install additional fonts http://www.adobe.com/go/learn_fontinstall_en

Known issues

Please refer to Adobe Support http://www.adobe.com/go/customer_support for late-breaking information and known issues for all Creative Suite 6 applications.

Please refer to www.adobe.com/support/encore for late-breaking information and known issues specific to Encore.


Some of the known issues are:

  • Timeline menu lists a wrong shortcut for Set a poster frame.
  • Burning failed with PGC error “The aspect ratio of this file is not supported by DVD" when HD and SD footage is put in same timeline.
  • The button thumbnails for menu buttons does not update if project is reopened when media cache is not present.
  • Un-muxed H.264 23.976 fps rendered output has incorrect frame duration
  • Importing 500 jpeg as elements makes Encore sluggish.
  • Audio is cut short of its duration for slideshow with "Fit Slideshow to Audio Duration".
  • Preview not working on selecting second monitor for Video Out.

Issues fixed in the Encore 6.0.2 patch

  • Blue Screen of Death occurs when importing some files
  • Color shift in Blu-ray mpeg2 m2v files
  • Incorrect frame duration in unmuxed H.264 23.976 fps rendered output
  • Layer break in dual layer DVD for large-sized motion menus
  • Performance improvements around authoring operations (choosing transition, setting pan and zoom, moving/deleting slides) on slideshows with numerous slides
  • (Windows only) Blu-ray/DVD Driver signing issue

Online resources

For general Adobe Forums visit http://forums.adobe.com

To find help on topics related to downloading, installing, and getting started with your software visit http://www.adobe.com/go/download_forums_en

For product help plus community-based instruction, inspiration, and support visit http://helpx.adobe.com/encore.html

Customer support

For Adobe Customer Care visit http://www.adobe.com/go/customer_support_en which provides assistance with product information, sales, registration, and other issues.

Outside of North America visit http://www.adobe.com/go/intlsupport/, click on the drop down menu under the question “Need a different country or region?”, choose a different country or region, then click GO.

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