Learn how to reset a forgotten password or change your existing password.

Reset forgotten password

  1. Go to your Adobe account sign-in page, enter your email address and click Continue.

    Sign-in screen
  2. Click Reset your password.

    Click "Reset your password"
  3. In the Verify your identity screen, select a way to receive the verification code.

    Verify your identity screen

    Note:

    If you do not have access to your Adobe ID email address and do not have a phone number associated with your account for recovery, contact us to reset your password.

  4. Enter the code sent to your email address or telephone number.

    Reset your password
  5. In the Reset your password screen, enter your new password twice to confirm.

    Enter a new password

Note:

If you can't find the email from Adobe in your inbox, check your Spam or Junk folder. If you still can't find it, see Didn't receive expected email from Adobe.

Change existing password

To ensure the security of your account and data, it is a good idea to periodically change your account password. Here is how to change the password:

  1. Sign in to your Adobe account.

  2. Click Password and security in the left pane of Profile.

    Password and security screen
  3. In the Password section, click Change.

    Password section
  4. Enter your current password to verify your identity. Enter your new password twice to confirm, and then click Change password.