Issue

When you try to open a package (.icap) file in InCopy CC 2019, you get the following error message:

An error occurred opening the package file.

Error while opening .icap file

Solution

Windows

  1. Quit Adobe InCopy CC 2019.

  2. Download CopyPlugin_Win.zip and extract its content to desktop.

    Download

  3. Find and double-click CopyPlugin.vbs from the extracted folder.

  4. Browse and select Adobe InCopy CC 2019 application folder.

  5. Click OK.

  6. The plug-in is installed and you get the message once InCopy is successfully updated. Click OK.

    success_windows
  7. Launch InCopy CC 2019 and open the package (.icap) file.

macOS

  1. Quit Adobe InCopy CC 2019.

  2. Download CopyPlugin_MAC.zip and extract its content to desktop.

    Download

  3. Find and double-click CopyPlugin_MAC.app from the extracted folder.

  4. Browse and select Adobe InCopy CC 2019.app.

  5. Click Choose.

  6. The plug-in is installed and you get the message once InCopy is successfully updated. Click OK.

    success_mac
  7. Launch InCopy CC 2019 and open the package (.icap) file.

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