Troubleshooting & help
Download & install
How do I download and install Creative Cloud?
You can download any Creative Cloud application from the Creative Cloud apps catalog. You need to sign in with your Adobe ID and password to complete the download. For more information, including how to install older versions or check for updates, see Download and install Creative Cloud apps.
Why won't my Creative Cloud app install?
For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.
Can I download a trial copy of Creative Cloud?
How do I retrieve my Adobe ID or password?
Can I install Creative Cloud on another computer?
You can install Creative Cloud apps on up to two computers. If you want to install a Creative Cloud app on a third computer, you need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.
How can I change my password?
How can I change my credit card info?
How do I upgrade or change my membership?
My trial expires soon. How do I convert it?
How do I cancel and what happens to my files?
We hate to see you go! If you cancel your membership, you still have access to Creative Cloud free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. To cancel, contact us. When prompted, log in with your Adobe ID.
What is the Creative Cloud desktop app?
The Creative Cloud desktop application is your central location for managing the dozens of apps and services included in your Creative Cloud membership. Learn how to download apps, share files, find images, and more.
How do I store files in the cloud?
What are Creative Cloud Libraries?
How do I add fonts from Typekit?
Are the Creative Cloud Market assets free?
Creative Cloud members (except Photography plan customers) can download up to 500 free assets each month. You can choose from a selection of royalty-free vector graphics, icons, patterns, UI kits, and more. For more information, see Creative Cloud Market.
Education, team, and enterprise
Why did I get an invitation to join Creative Cloud?
To gain access to a Creative Cloud for teams or enterprise membership, you are invited by your IT administrator. Follow the link in the email invitation to create an Adobe ID and password and sign in. For more information, see Accept an invitation to join Creative Cloud.
How do I use my Creative Cloud for education redemption code?
Go to Redeem your Creative Cloud Membership and follow the instructions to sign in to (or create) your Adobe account and redeem your purchase. For more information, see Serial numbers, redemption codes, and product codes | Student and Teacher editions.
I just purchased a Student edition of Creative Cloud. How do I get started?
Where can I get help with Creative Cloud for enterprise?
How do I resolve a limited access error?
Why do I get an error that says I'm missing Windows updates from Microsoft?
Why do I have to sign in to use my Creative Cloud app?
You need to sign in to your account periodically for licensing validation—every 30 days for monthly members and every 99 days for annual members. Sign-in is also required when you download or update Creative Cloud apps. For more information, see Sign in and sign out to activate or deactivate Creative Cloud apps.