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Error 86 causes update failure
Last updated on
Oct 17, 2025
Learn how to resolve error 86, "Another version of the Creative Cloud desktop app is running," to update the Creative Cloud desktop app.
This error occurs when the Creative Cloud updater detects another instance of the app running, which prevents the update from proceeding.
Conflicting instance of Creative Cloud desktop app is running on your device
You need to close a conflicting instance of the Creative Cloud app before you can update the Creative Cloud desktop app.
Ctrl-click Creative Cloud in the dock.
Select Quit.
Conflicting Creative Cloud desktop app process is running on your device
Before updating a Creative Cloud app, close all conflicting processes that can cause update failure.
Right-click the Taskbar and select Task Manager.
Go to Processes and look for any running Creative Cloud processes.
Select any running Creative Cloud processes and then select End task.
Press Command + Spacebar to open Spotlight search and type Activity Monitor.
In the Activity Monitor window search bar, type Creative Cloud.
Double-click any running Creative Cloud processes and select Quit, then select Force Quit if prompted.
