If you have a work or school account and can't view available updates, contact your team administrator or IT department. Your organization may restrict update access for individual users.
To run Creative Cloud apps, your device and operating system should meet the minimum technical requirements. To avoid this issue, ensure your device meets the minimum technical requirements for Creative Cloud.
If auto-updates have not been enabled on your Creative Cloud desktop app, you may need to manually check for updates. If you're not using the latest version, you'll be prompted to update it first. Select Update if prompted.
Open the Creative Cloud desktop app.
In the Updates screen, select Check for updates.
If updates are available, select Update next to the apps you want to update.
Your account may be out of sync. To resolve this, sign out of the Creative Cloud desktop app and then sign back in. Learn how to sign in and activate your Creative Cloud apps.
Force close and restart the Creative Cloud desktop app:
Open the Creative Cloud desktop app.
Use these keyboard shortcuts to force the app to close and restart itself and all associated processes:
Delete the OPM database file and sign back in:
