Are you experiencing issues with opening or placing a file in Illustrator? Learn about the possible reasons and solutions for these issues.
System-level issues can cause errors and other unexpected behavior. Before assuming that a document is damaged, follow these steps:
Ensure that your system meets the minimum system requirements to run the latest version of Illustrator.
Illustrator system messages help you determine the cause of the crash by providing a list of problem-causing scenarios. Here are some of the scenarios and their solutions:
You cannot open a file on Illustrator if your system does not have enough memory (RAM) to read the file. One of the reasons for less memory can be too many applications open on your computer.
You cannot open a file on Illustrator and get an error message if there is an access-related issue with the file. Here are some access-related issues and their solution.
Issue |
Solution |
Not authorized to open this file or required access permissions are not available. |
Obtain access permissions from the owner of the file and try signing in again. Tip: Before you work on a shared file, create a local copy if possible. |
File is already open or locked (in use) by another user. |
Close the file from other applications or user profiles. |
File is password protected or invalid login or password for the file. |
Ensure that correct sign-in credentials are provided. |
File is placed on a network and the network location is not reachable. |
Check the network connectivity and try accessing the file again. |
You cannot open a file if it is already open in another version of Illustrator.
You cannot open a file on Illustrator when the read process is interrupted or if the file cannot be accessed or found.
Following are some scenarios that can cause interruptions to the file read process, and their solution:
File location |
Reason |
Solution |
---|---|---|
Removable devices (USB stick, external drive, pen drive, and so on) |
Device is not removed or ejected safely from the computer |
Ensure that you safely remove the device after a read/write operation. |
Network location |
Network connectivity is lost |
Check your network connection. |
Shared location |
Shared file is no longer available |
Ensure that the shared location is accessible. |
You get an error message if an Illustrator file is found to be damaged or corrupt. In general, it happens when you use any corrupt JPEG image in your document. As a quick workaround, you can replace the corrupted JPEG image and relaunch Illustrator.
When you relaunch Illustrator, you get an auto-recovered version of the file:
When the .ai file gets damaged, you can try to recover the PDF version of it and save the PDF with the .ai extension. However, recovery is possible only if the Create PDF Compatible File option was enabled at the time of saving the file and the PDF content of the .ai file exists.
Perform the following steps to recover the affected .ai file:
If no PDF content exists for the selected .ai file, you will receive a message stating that file was saved without the PDF content.
In addition to the above scenarios, you cannot open and recover a file on Illustrator in the following cases:
For all these cases, we recommend that you share your affected files with us and help us investigate the issue.
If no solution works, share the affected file with us at file@adobe.com. We'll investigate the issue and let you know if recovery is possible. Ensure that the file you share does not include any sensitive personal information.
When you share your file(s) with us, you not only enable the Adobe team to find a solution to your problem, but also help us improve the overall user experience by identifying and resolving other similar issues.
We assure you that your file will strictly remain confidential and will be used only for investigation purposes.
We'll try our best to assist you, but as recovery depends on various factors, we cannot promise a permanent solution.
We would love to hear from you. Share your thoughts with the Adobe Illustrator Community.
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