Troubleshooting & help
How do I plan my Creative Cloud for enterprise deployment?
How do I set up user identities?
How do I manage users and products?
User Management enables you to create, search, update, and remove user accounts. These user accounts entitle the end users in your organization to Adobe products and services.
Your organization purchases Adobe enterprise plans offering access to various Adobe products and services that may include Creative Cloud products. Get details on how to fine-tune the usage of these plans and services.
How do I deploy apps and updates?
You can decide what apps and services get deployed for your users by the packages that you create. These packages can then be deployed to the user's computers in your organization. You can even perform silent and custom deployment where no inputs are required from your users during installation.
Frequently asked questions
What is included with Adobe Creative Cloud for enterprise?
Your Creative Cloud for enterprise account comes with Creative Apps like Photoshop and InDesign, CreativeSync to intelligently sync your assets, Creative Resources such as Adobe Stock and Adobe Fonts, Publishing mobile apps, and Enterprise Security of your intellectual property and creative content. Find out more about Creative Cloud for enterprise.
Where can I find information on named deployment with Creative Cloud for enterprise?
Where can I learn about the Adobe Provisioning Toolkit?
The Adobe Provisioning Toolkit Enterprise Edition is a command-line tool for supported platforms that helps you track and manage serialization of Adobe® products. Learn how you can download and use it to manage your Enterprise license.
Where can I find more information about Creative Cloud for enterprise?
Why do I get Error 190 when I try to install packages?
Why do I see a "Configuration error 16" message when I launch a Creative Cloud application?
This error usually occurs if a user does not have sufficient privileges on the computer where the application is running. Follow the instructions for your operating system to set permissions to the Adobe PCD and SLStore folders.
Why does assigning a subscription not automatically associate it to a currently logged in user?
When I accept a major Creative Cloud update, why does my licensing revert to trial?
In environments where Creative Cloud has been deployed with a serialized package, a licensing error can occur which results in applications appearing as trials. Reserializing the affected workstation usually resolves this issue.