Troubleshooting & help

Download & install

How do I download and install Fireworks?

As of May 2013, Adobe is no longer actively developing Fireworks. However, you can still install a previous version from within the Creative Cloud desktop app. For instructions, see Why has Adobe stopped developing my app?.

Why won't Fireworks install?

For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.

How do I retrieve my Adobe ID or password?

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

Can I install Fireworks on another computer?

You can install Fireworks on up to two computers. If you want to install it on a third computer, you need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.

Account management

How can I change my password?

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. For more information on changing your password and other account information, see Manage your Adobe ID account.

How can I change my credit card info?

How do I upgrade or change my membership?

Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.

How do I cancel and what happens to my files?

If you cancel your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to cancel different types of Creative Cloud memberships and understand the Adobe subscription terms.

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