Troubleshooting & help
You set the options for embedding fonts, images, and other information after choosing File > Save As or File > Save A Copy. Options vary, depending upon the file format you choose. Learn more about saving artwork.
You can download Illustrator from the Creative Cloud apps catalog. You'll need to sign in with your Adobe ID and password to complete the download. For more information, including how to install older versions or check for updates, see Download your Creative Cloud apps.
You can also review Illustrator system requirements to make sure that your system is compatible with our updates. Illustrator runs natively on Apple computers with the Apple silicon M1 chip. For more details, see Illustrator for Apple silicon.
For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.
You can install Illustrator and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. Learn more about installing Creative Cloud app on another computer.
If you stop your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to Cancel your Creative Cloud membership and understand the Adobe subscription terms.