Troubleshooting & help
You set the options for embedding fonts, images, and other information after choosing File > Save As or File > Save A Copy. Options vary, depending upon the file format you choose. Learn more about saving artwork.
You can download Illustrator from the Creative Cloud apps catalog. You'll need to sign in with your Adobe ID and password to complete the download. For more information, including how to install older versions or check for updates, see Download your Creative Cloud apps.
You can also review Illustrator system requirements to make sure that your system is compatible with our updates. Illustrator runs natively on Apple computers with the Apple silicon M1 chip. For more details, see Illustrator for Apple silicon.
For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.
You can install Illustrator and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. Learn more about installing Creative Cloud app on another computer.
In most cases, the trial gets automatically converted to a paid membership. In case you weren't prompted to enter your payment details when signing up for the trial, you can follow these step-by-step instructions to convert your trial to a paid membership.
Learn how to cancel your Creative Cloud membership and understand the Adobe subscription terms. After you cancel your Creative Cloud subscription, you can no longer access your Creative Cloud applications, nor most of the services included in your paid Creative Cloud subscription. Your cloud storage will also be reduced to 2 GB. But you continue to have access to our free membership benefits and any files that you saved directly to your device.