Troubleshooting & help

Download & install

Can I get XD for free?

Yes! Anyone can get XD for free as part of the Starter plan. The plan includes Adobe XD, 2 GB of Cloud Storage, Typekit free and up to 1 active shared design spec and 1 active shared prototype. Get XD for free here.

The Starter plan is also available to anyone with an Adobe ID, Enterprise ID, or Federated ID. If you are a Creative Cloud for teams or Creative Cloud for enterprise member and you don't have access to the Creative Cloud desktop app, contact your IT Administrator to obtain access to XD through the Creative Cloud Packager.

How do I download and install Adobe XD?

You can download Adobe XD from the Creative Cloud apps catalog. You'll need to sign in with your Adobe ID and password to complete the download. For more information, including how to install older versions or check for updates, see Download your creative cloud apps.

Why won't XD install?

For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.

How do I retrieve my Adobe ID or password?

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

Account management

How can I change my password?

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. For more information on changing your password and other account information, see Manage your Adobe ID account.

How can I change my credit card info?

How do I upgrade from the Starter plan to a paid plan?

You can visit this page to upgrade XD.

To upgrade your plan from within XD, click Help > Upgrade XD. This will open you a page where you can find the plan that is right for you. 

I am currently in a trial of Adobe XD. How do I get the Starter plan?

Update XD from the Creative Cloud desktop app or within XD, click Help > Updates. When you update, your trial automatically converts to the free Starter plan for Adobe XD, so you'll continue to have access to XD past the duration of your trial.

If you published one or more prototype or design spec links during your trial, after you update XD, you still have access to these shared links. However you will have to manage your links or upgrade your plan to publish new links.

How do I cancel and what happens to my files and my access to Adobe XD?

If you cancel your membership, you still have access to Creative Cloud member free benefits, any files you saved to your device, and your shared links. 

You will automatically move to the Starter plan which includes Adobe XD. However, you will lose the ability to create an unlimited number of prototype and design spec links. You won't have access to your other apps or most services, and your cloud storage will be reduced to 2 GB.

Learn how to Cancel your Creative Cloud membership and understand the Adobe subscription terms.

Common issues

On which operating systems is XD supported?

For information on supported operating systems, see the System requirements.

Why do I get an error message when I try to use the Share Online feature?

That could depend on a few different scenarios. Get tips for troubleshooting different error messages when using Share Online.

Why am I unable to update or publish my design specs successfully?

There could be several reasons causing issues with publishing or updating design specs. For more information, see Workarounds for common design spec errors.

Why didn't my files import?

File imports into Adobe XD usually fail for one of four reasons:

  • Unsupported file format
  • SVG files with unsupported properties
  • Very large SVG files
  • Very large images

Get step-by-step instructions for resolving import issues for each scenario. 

Why didn't my files export?

Your file size could be too large or the destination directory could be locked. Learn more about resolving export issues.

Community

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