Troubleshooting & help

Download & install

How do I download and install Muse?

You can download Muse from the Creative Cloud apps catalog. You'll need to sign in with your Adobe ID and password to complete the download. For more information, including how to install older versions or check for updates, see Download and install Creative Cloud apps.

Why won't Muse install?

For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.

Can I download a trial copy of Muse?

Yes! You can download trial versions of any Creative Cloud app, including Muse, from the Creative Cloud apps catalog. You'll need to sign in with an Adobe ID and password to download a trial. For detailed instructions, see Download and install a Creative Cloud trial.

How do I retrieve my Adobe ID or password?

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

Can I install Muse on another computer?

You can install Muse and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.

Account management

How can I change my password?

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. For more information on changing your password and other account information, see Manage your Adobe ID account.

How can I change my credit card info?

How do I upgrade or change my membership?

Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.

My trial expires soon. How do I convert it?

Converting your trial to a paid membership is easy. Follow these step-by-step instructions to upgrade and start your membership.

How do I cancel and what happens to my files?

If you stop your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to cancel different types of Creative Cloud memberships and understand the Adobe subscription terms.

Responsive design

How do I create a responsive website in Muse?

Follow this comprehensive tutorial to learn how to create a responsive website from scratch. For a shorter introduction to designing a responsive web page, watch this video tutorial.

How do I add a breakpoint?

What are the ideal breakpoints for desktop and mobile designs?

The layout and the content of your website should determine how and where you add breakpoints. To learn more about adding breakpoints to a responsive site, see Getting started with responsive design in Adobe Muse.

How do I add scroll effects to a responsive website?

How do I design a website for mobile devices?

You can use the responsive design features in Muse to design websites that display correctly on all devices. You can also create an alternate layout for mobile-only sites.

Add elements

How do I create a contact form?

Use the Contact Form widget to easily add a contact form to your website.

What are Composition widgets and how do I use them?

A Composition widget allows a user to interact with one part of the page to change the content displayed in another area. Learn more in this article on adding Composition widgets.

How do I add scroll effects?

How do I embed videos?

Learn how to use iframe tags to embed video on a web page.

How do I add anchor links?

Follow these easy steps to learn how to add anchor links to a page.

Set up & publish a website

How do I set up a new site?

Watch this short video tutorial to understand planning considerations for setting up a new site in Muse. Then, follow this step-by-step tutorial to create your first website.

How do I upload my site to a third-party web hosting provider?

Learn how to use FTP (File Transfer Protocol) to publish your Muse site to a third-party web hosting provider.

How do I publish my site with Catalyst?

Learn how to use the Publish workflow to host your finished site on Adobe Business Catalyst.