Troubleshooting & help
Download & install
How do I download and install Story?
Why can't I log in to the Story desktop app?
Can I try Story Plus first, before I subscribe?
How do I retrieve my Adobe ID or password?
How can I change my password?
How can I change my credit card info?
How do I upgrade or change my Creative Cloud membership?
My trial expires soon. How do I convert it?
Converting a Creative Cloud trial to a paid membership is easy. Follow these step-by-step instructions to upgrade and start your membership. To convert a Story Plus trial to a paid subscription, simply click Upgrade Now in the upper-right corner of the Story screen.
How do I cancel and what happens to my files?
If you cancel your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to cancel different types of Creative Cloud memberships and understand the Adobe subscription terms.