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Troubleshooting & help
Download & install
How do I download and install Story CC?
Can I try Story CC first, before I subscribe?
How do I retrieve my Adobe ID or password?
How can I change my password?
How can I change my credit card info?
How do I upgrade or change my Creative Cloud membership?
My trial expires soon. How do I convert it?
Converting a Creative Cloud trial to a paid membership is easy. Follow these step-by-step instructions to upgrade and start your membership. To convert a Story CC trial to a paid subscription, simply click Upgrade Now in the upper-right corner of the Story CC screen.
How do I cancel and what happens to my files?
If you cancel your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. However, you don't have access to apps or most services and your cloud storage is reduced to 2 GB. Learn how to cancel different types of Creative Cloud memberships and understand the Adobe subscription terms.
Why can't I log in to my Adobe Story account?
When I navigate from the free version of Adobe Story to the paid version, can I access the CC (Classic) version or CC version?
Existing CC (Classic) version users are navigated to the same version and new users are navigated to the CC version. For more information, see Adobe Story CC and Adobe Story CC (Classic) / Common Questions.