Troubleshooting & help

Download & install

How do I download and install Story?

Story is a web-based service, so you don't need to download it. Simply sign in from the Adobe Story page to get started.

Why can't I log in to the Story desktop app?

If you can't start or log in to the Story Plus desktop application, see this troubleshooting guide for solutions.

Can I try Story Plus first, before I subscribe?

If you have a Creative Cloud All Apps plan, you already have Story Plus. Simply sign in from the Adobe Story page. If you do not have a Creative Cloud membership, you can try a trial version of Story Plus for free. Go to the Adobe Story page to get started.

How do I retrieve my Adobe ID or password?

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

Can I use Story on my iPad?

Story has not been tested to work on iPads or other mobile devices.

Account management

How can I change my password?

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. For more information on changing your password and other account information, see Manage your Adobe ID account.

How can I change my credit card info?

How do I upgrade or change my Creative Cloud membership?

Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.

My trial expires soon. How do I convert it?

Converting a Creative Cloud trial to a paid membership is easy. Follow these step-by-step instructions to upgrade and start your membership. To convert a Story Plus trial to a paid subscription, simply click Upgrade Now in the upper-right corner of the Story screen.

How do I cancel and what happens to my files?

If you cancel your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to cancel different types of Creative Cloud memberships and understand the Adobe subscription terms.


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