Adobe Document Cloud provides a web-based installer and related tools to deploy the Adobe PDF file handler for Office 365.

Supported browsers

The Adobe Document Cloud PDF handler is supported on all modern browsers like Internet Explorer 11, Microsoft Edge, Chrome, Firefox, and Safari.

Browser configuration for Internet Explorer and Microsoft Edge

A limitation in Internet Explorer and Edge browser is the security zone protected mode issue where two servers are configured with different security zone or protected mode settings.

Problem: Internet Explorer security zone protected mode issue.

A security zone issue arises if your Microsoft Office 365 server and the Document Cloud server are in two different Internet Explorer security zones and one of those zones is running in protected mode and the other zone is not running in protected mode. In this configuration, the Microsoft server is not able to communicate with the Adobe server and the session cookie fails to validate your session.

Solution

To fix this issue, make sure that you either follow solution 1 or solution 2 as mentioned below: 

Solution 1: None of the server URLs are listed in the trusted zone.

Make sure that none of the server URLs are listed in the trusted zone. If it is listed, remove it from the trusted zones list.

Solution 2: Configure your browser by adding all the server URL entries to the trusted sites zone.

To add a site to the Internet trusted sites zone perform the following steps:

  1. From the Tools menu, select Internet Options. In Internet Explorer versions 9 and 10, select the gear icon below the search bar to access this menu.
  2. Click the Security tab in the Internet Options dialog box.
  3. Click Trusted Sites > Sites.
  4. Add *.microsoftonline.com to the Trusted Zone if it is not already added.
  5. Add the below Adobe server address to the Trusted Zone if it is not already added.
    *.adobe.com
    *.acrobat.com
    *.adobe.io
    *.adobelogin.com

  6.  Close the Trusted Sites dialog box. Click OK.

Access the deployment tool

To deploy PDF handler, navigate to the URL: https://documentcloud.adobe.com/o365pdf/main.html.

Click I am an Admin.

admin_login

The deployment tool home page is displayed.

Deployment tool home page

Deploy Adobe PDF file handler

Follow the steps below to deploy the Adobe PDF file handler.

1. Install the file handler

  1. Click Deploy with Consent.

    Deploy with consent
  2. The Microsoft online login page is displayed. Sign in with your credentials.

    Microsoft Online login
  3. The App permission window is displayed. Click Accept.

    Note: The PDF Addon does not modify any permissions. The Addon requires your consent for the following purpose:

    • User profile access
    • Access token for file handling operations
    PDF file handler deploy permission

    The file handler deployment is complete.

    File Handler Deployed Successfully

    Generally, due to caching, it takes up to 24 hours before other users can see the Adobe PDF file handler. If you want to verify the installation by clearing the cache, proceed to the next step.

2. Verify installation (optional)

To verify the installation, click Verify and Clear Cache.

Verify installation and clear cache

The request is processed, and a confirmation message is displayed in the green bar upon completion.

Clear cache successful

Manage your installation

The Azure Active Directory administrators can manage the deployment of the Adobe PDF handler for authorized users. Follow the steps below to add new users and ensure that the Adobe PDF file handler has been set up properly for your team.

3. Manage users (optional)

You can set the scope of the Adobe PDF file handler to be visible to a subset of your tenant user group.

  1. Click Microsoft console.

    Manage users
  2. The Azure Active Directory admin center is displayed.

    Azure Active Directory
  3. In the left pane, click Enterprise applications > All applications. A list of deployed applications is displayed.
    Click Adobe PDF for Office 365.

    Note: To search for a particular deployed application, use the search box at the top.

    Azure Active Directory admin center
  4. In the left pane, click Users and Groups. To add a new user, click Add user > Users.

    Add user
  5. Select the user from the list, click Select, and then click Assign.

    Select users

4. Additional verification (optional)

You can enable individual users to clear the cache and verify if their account is provisioned with Adobe PDF file handler or not by sending the following link: https://adobe.com/go/o365pdf_install_check.

Additional verification

The following page is displayed when the users access the link.

addl_verification2

Users can click Verify and Clear Cache to verify the installation. They can click My Office 365 to start using the handler.

Note: Users must sign out and sign in back to their account to view the installed PDF handler.

Uninstall Adobe PDF handler

  1. Sign in to https://portal.azure.com with your Microsoft admin account.

  2. In the left pane, click Azure Active Directory > Enterprise Applications.

  3. Click All Applications. From the list of deployed applications, click Adobe PDF for Office 365.

    Azure Active Directory admin center
  4. Click Delete.

    uninstall_application.png

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