Error message: Close applications to continue installation

When you install Adobe products, you see the following message:

Please close the following applications to continue:

<list of applications>

If this prompt recurs even after you've closed the listed applications, some processes for the applications could be running in the background. Terminate these background processes to continue installing the Adobe product.

Solution: Terminate the application

Terminate the application in your computer. For more details, see the following:

Terminate the process in Windows

Terminate the process using Windows Task Manager.

  1. Right-click the taskbar and select Task Manager.

    Select Task Manager
  2. If the application mentioned in the error is listed, select the application and click End Task.

    Click End Task
  3. Click More details to expand the Task Manager.

    Click More details
  4. Click the Processes tab. Look for any processes related to the application mentioned in the error message.

    Click End Process
  5. Select the process and click End task.


    For example, if Adobe Bridge is mentioned in the error message, find Bridge.exe, select it, and click End task.

Terminate the process in Mac OS

Terminate the process on Mac OS by following these instructions:

  1. Click the Apple icon in the upper-left corner of the screen, and choose Force Quit.

    The Application List appears.

    Select Force Quit
  2. Select the application mentioned in the error message and click Force Quit.

    Click Force Quit
  3. If the application is not listed, go to Applications > Utilities and then click Activity Monitor.

  4. Select the process and click the Force a process to quit icon.

    Click Quit Process


    For example, if Adobe Crash Daemon is mentioned in the error message, find Adobe Crash Daemon, select it, and click the Force a process to quit icon.

    Close SugarSync if the application displayed is ShellExtLoader.

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