Tutorial Builder program overview

1. Community Manager

• Determines/hires and onboards authors and curators for each tutorial
• Works with authors to finalize/approve topics
• Works with authors on tool issues

2. Author

• Works with community manager to create tutorials for end users
• Works with Designer to create concepts and asset files for tutorials
• Edits and updates tutorials based on feedback from Curator

3. Designer

• Reviews and approves concepts and asset files, working with author

4. Curator

• Reviews In-app tutorials and provides review and QE comments back to the author 
  • Checks for basic usability and coach mark positioning
  • Reviews the structure of the tutorial, how it is broken into sections
  • Copyediting
• Approves tutorials to QE

5. QE

• Tests tutorials
• Reports issues to curator
• Provides QE approval
• Handoff tutorials for DP testing/pushes Live through Sophia

6. Production

• Populates monthly handoff wiki and drives monthly handoff process
• Handoff tutorials/loc playlists