Get answers to common questions about SSO setup for district portals and learning management systems.
These questions typically arise when setting up Single Sign-On for Adobe Express or Creative Cloud with education portals such as Clever and ClassLink, or with learning management systems such as Canvas and Blackboard. Questions are organized by setup stage and common integration scenarios.
Adobe Express with premium features is free for school districts. For deployment details, see the Deployment Guide to set up named user licenses for students, teachers, and faculty.
Yes, manual roster sync through Clever and ClassLink is available in the Adobe Admin Console. Learn how to sync users from roster data to automate account provisioning for your district.
You can start on either the district portal or the Admin Console. You must complete both steps: add Adobe Express to your portal dashboard and add the portal as a secondary identity provider in Admin Console.
Yes. After integrating Creative Cloud or Adobe Express with Canvas or Blackboard, you must configure SSO by adding the LMS as a secondary identity provider on the Admin Console.
Contact your district portal support team directly. For Clever, raise a ticket at support.clever.com. For ClassLink, email helpdesk@classlink.com or call 888-963-7550 x1.
Navigate to Support in the Adobe Admin Console to contact Adobe Customer Care. Provide details about your identity provider setup and any error messages you received.
The Adobe Creative Cloud app in Clever is an SSO Saved Passwords application for Creative Cloud only, not Adobe Express. For true Single Sign-On functionality, use the Adobe Express SSO app. Learn more about the SSO Saved Passwords application in Clever.
ClassLink offers Adobe Express as both a Password Locker and an OAuth2 SSO app. The Password Locker saves credentials, but it isn't true SSO. Migrate to the OAuth2 app titled "Adobe Express" in the App Library for federated authentication. Contact ClassLink Helpdesk for migration assistance.
Sign in to the Adobe Admin Console and navigate to Settings > Identity. Select your directory and go to the Sync tab to configure Azure or Google sync for automated user provisioning.
For additional SSO and identity configuration guidance, see Configure Single Sign-On or Automatic account creation.
