Issue: Non-English CC app launches in trial mode.

You purchased an Adobe Creative Cloud membership and, when you launch a CC application in a non-English language, it opens in trial mode. This page provides a solution to this issue.

Solution

The Adobe Creative Cloud Desktop application defaults to your operating system's language. You can adjust the language to English by completing the following steps:

  1. Launch the Adobe Creative Cloud Desktop application:
    Windows:
    Choose Start > All Programs > Adobe Creative Cloud.
    Mac OS X:
    The alias for Adobe Creative Cloud is located in your Applications folder.
  2. Click the gear icon and then choose Preferences.
  3. In the Preferences dialog box, click Apps.
  4. From the App Language list, choose English (International).

Additional information

This issue occurs if you purchased the English language-only membership, but the Adobe Creative Cloud Desktop application is set to a different language.

When installed, Adobe Creative Cloud sets the language to the default for the operating system.  If your default is German, then Adobe Creative Cloud sets the language for your Creative Cloud applications to German.

For details on how to check which Creative Cloud membership you have, go to the Adobe Store for your country.  Click My Orders, Your Purchases, or Your Account.

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