Issue

When you are trying to Install or log in to Adobe Photoshop/Premiere Elements, you see the following error message:

"Update required

Your browser or operating system is no longer supported. You may need to install the latest updates to your operating system.”

    

Internet Explorer 10 Support Deprecation:

Earlier versions of Technical Communication Suite and its products relied on Internet Explorer 10 (IE 10) for Sign-In workflows required during licensing. As Microsoft has ended support for Internet Explorer 10 (IE 10) Adobe IMS Authentication has now deprecated support against this version of Internet Explorer.

Adobe is also moving away from supporting Internet Explorer 10 (IE 10) based licensing workflows, and the latest release of Technical Communication Suite and its products would not face any issue. Still, if you are using an older version of FrameMaker, RoboHelp, or other products, you may face licensing and signing-in challenges. The below article details the workaround to be applied to fix these issues.

Solutions to Try: 

Applicable for both Adobe Photoshop Elements and Premiere Elements.

SOLUTION 1

Ensure that IE 11 is installed with TLS 1.2 enabled and Operating System should be updated to the latest version.

SOLUTION 2

1. Quit Installer/Adobe Applications if running
2. Download the following file: https://prdl-download.adobe.com/Framemaker/428037A8066D4558A7EF7D7D06CB5B72/1600836995996/AASIapp.exe
3. Copy (and overwrite) the extracted executable to the following location: c:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7
4. Relaunch Installer

SOLUTION 3

If any of the above does not work, then follow the steps below:

• Add Set-up.exe and AASIApp.exe in the registry at the below locations:
  • [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION]
  • [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION]

• Add DWORD 32 bit and add Set-up.exe under name and value as 2af8 on the above-mentioned registry locations.
• Add DWORD 32 bit and add AASIApp.exe under name and value as 2af8 on the above-mentioned registry locations
• Re-run the installer.

SOLUTION 4

In case if nothing works from above and you have any other Adobe Application, please try to log in from that Application and relaunch the Adobe Elements Installer/Application.