Troubleshoot licensing issues | Creative Cloud 2019 or later

Common licensing errors

If you encounter one of these common errors with Creative Cloud 2019 or later apps, read on for details and solutions.

Connectivity issues

If your machine is unable to connect to Adobe's activation servers, follow the below steps, in the order presented, to troubleshoot the issue.

Activation issues

Activation connects an app or service to a valid user license. For most apps, the process is straightforward and happens automatically when you sign in. However, errors can sometimes occur if you’re unable to connect to the activation server, your license isn’t active, or you’re trying to install an app on more than two computers.

Here are solutions to some common activation problems.

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