Learn how to keep your billing information and payment method up-to-date if you have a Creative Cloud for individuals membership.

Manage an Enterprise or Teams account?

Login to the Admin Console to update your Creative Cloud for Enterprise billing information.

Contact us if you need to change your Creative Cloud for Teams payment details. 

Update your credit card information

  1. Sign in to your Adobe account with your Adobe ID and password.

  2. In the Plans & Products section, find your plan and click Edit payment details.

    Edit Payment Details

    Don't see ‘Edit payment details’?

    If you don't see an Edit payment details link under your membership, you live in a country served by Digital River. In these countries, accessing your payment details is slightly different. To do so, click Manage plan and then click Edit Payment Info.

  3. Update your credit card information in the pop-up window and click Save

    Your new payment method will take effect in the next billing cycle.

Troubleshooting

If your Edit payment details link isn’t visible, you get a blank form, or aren’t able to save, try these steps:

  • Be sure that you sign in to your Adobe account with the Adobe ID and password that is associated with your subscription.
  • Ensure that cookies are enabled in your browser. 
  • Try a different browser.
  • If it’s still not working, contact us.

Switch between a credit card and PayPal

This can currently not be done online. To change your payment method from a credit card to PayPal, or from PayPal to a credit card, contact us.

Update your billing address

Address change within the country you currently live

  1. Sign in to your Adobe account with your Adobe ID and password.

  2. In the navigation bar at the top of the Manage Account page, click Communication.

  3. To change your phone number or address, click Edit.

    Edit your phone number and address
  4. After you make your changes, click Save in the pop-up window.

Address change to a new country

If you have an active subscription—whether you purchased it directly from Adobe or through Digital River—contact us to change the country associated with your Adobe ID.

Reactivate a subscription from a new country

If you want to reactivate a previous subscription and have moved to a new country since first signing up, but you want to use the same email address:

  1. Sign into your old account and update it with a new email address to free up the old one.

  2. Then create a new Adobe ID with your old email address when you purchase your new subscription.

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