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Creative Cloud

Creative Cloud

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  1. Creative Cloud User Guide
  2. Introduction to Creative Cloud
    1. Common questions | Creative Cloud
    2. Creative Cloud system requirements
    3. Creative Cloud file sync | Known issues
  3. Download, install, set up, and update
    1. Download Creative Cloud apps
    2. Open Creative Cloud apps
    3. Start workspace
    4. Update Creative Cloud apps
    5. Change the language of your Creative Cloud apps
    6. Uninstall the Creative Cloud desktop app
    7. Uninstall or remove Creative Cloud apps
    8. Fix errors installing Adobe apps
    9. How and when to use the CC Cleaner tool
    10. Apps available for download
  4. Manage your account
    1. Changes to Creative Cloud for individual plans
    2. Changes to Creative Cloud for teams plans
    3. Web and mobile access with new Adobe Creative Cloud plans
    4. Convert a Creative Cloud trial to a paid membership
    5. Reset your Adobe password
    6. Change your Adobe plan
    7. Update credit card and billing address
    8. View, download, or email your Adobe invoice
    9. Fix a failed or missed payment
    10. Cancel Adobe trial or subscription
    11. Find support for free and discontinued products
    12. Sign in to your Adobe account
    13. Sign in to your company or school account
    14. Understand Creative Cloud subscription terms and refund policies
  5. Creative services
    1. Using Adobe Stock in Creative Cloud apps
    2. Using Adobe Fonts in Creative Cloud apps
    3. Upload your fonts to Creative Cloud
    4. Creative Cloud Market is no longer available
  6. Collaboration and storage services
    1. What are cloud documents
    2. Cloud documents FAQ
    3. Create or convert files to cloud documents
    4. Set up cloud documents to use offline
    5. Revert to an earlier version of a cloud document
    6. Share your work for commenting
    7. Why can't I see my cloud documents offline?
    8. Creative Cloud Libraries
    9. Collaborate on Creative Cloud Libraries and folders
    10. Collaboration FAQ
    11. Sync your files using cloud storage
    12. Find how much cloud storage you have
    13. Set sync options
    14. Discontinuation of Creative Cloud Synced files
    15. Download Synced files and content
  7. Projects
    1. Project overview
    2. Create Projects
    3. Share Projects
    4. Create new folders and libraries
    5. Move folders and libraries
  8. Organize libraries
    1. Create groups in libraries
    2. Delete groups in libraries
    3. Delete elements in libraries
    4. Move elements in libraries
  9. Creative Cloud mobile apps
    1. Common questions | Mobile apps
    2. Adobe Creative Cloud for mobile
  10. Enterprise and teams
    1. Enterprise Learn and Support
    2. Teams Learn and Support
    3. Quick start guide for team members
  11. Adobe Content Authenticity
    1. Content Credentials overview
    2. Use Content Credentials
    3. Adobe Content Authenticity (Beta)
    4. Inspect tool on Adobe Content Authenticity (Beta)
    5. Adobe Content Authenticity Chrome browser extension
    6. Content Credentials generative AI training and usage preference
    7. Connect accounts for creative attribution
  12. Generative AI in Creative Cloud
    1. Generative credits access and use

Keep your payment method up to date. Learn how to update your credit or debit card number and expiration date and fix any card errors.

Note:

Do you have a Teams plan? Learn how to update the credit card details, billing address, or tax identification number on your account.

How to update your payment information

  1. Sign in to your Adobe account.

  2. Select Edit billing and payment.

    Edit billing and payment details
    Selecting Edit billing and payment will open the Your payment method window.

      Asked to visit the Google Play Store, or Apple App Store instead?

  3. Select either Add new or Edit.

    Your payment method window displays options to Add new and Edit payment methods.
    Select the preferred option to change or update your payment method.

  4. Enter your card details, and then select Save.

    Edit payment method
    Insert the correct credit card details to save and update your payment method.

Note:

Any updates to your payment details are automatically applied to all existing and new invoices.

If asked in step 2 to visit the Google Play Store or Apple App Store

  1. Sign in at https://account.adobe.com/plans.

  2. Select Go to Google Store or Go to App Store.

    Edit billing and payment details

    You're prompted to the Google or Apple support page.

  3. Follow the onscreen instructions to update your details.

    Edit billing and payment details

    ApplePayment

Frequently asked questions

Why can't I update my credit card information?

If you're unable to update your information, make sure that you're not updating it on the billing date. Additionally, pending payments for 30 days or more can lead to account suspension. In such a case, contact us to reactivate your account and update your billing information.

Can I use the same credit or debit card for multiple plans?

If you use the same credit or debit card for multiple plans in your account, your payment details get updated across all the plans. (In certain regions, debit cards may incur a fee from your bank.)

My primary payment method failed. What should I do?

If your primary payment method fails or if the full amount fails to be charged, Adobe may charge any other payment method in your account for the payment amount owed, including partial or incremental payment amounts.

Why was my credit card declined, and why am I being asked to provide a different one?

Your credit card may have been declined for various reasons, such as incorrect card details, insufficient funds, or restrictions set by your bank. Please provide another credit card to proceed with your purchase. 

How am I charged for my subscription?

You'll only be charged for your subscription after your free trial period ends, provided you have not canceled during the trial period. Any authorization requests shown are for card validation purposes and are reversed, so they don't result in a charge.

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