As an Adobe Enterprise in VIP customer, your licenses for each product are up for renewal every year. Adobe provides you a renewal window prior and after your anniversary date. Adobe allows you to renew your product license at any time during this renewal window.
As soon as your renewal window opens, the following message is displayed at the top of the Overview and Products tabs in the Admin Console prompting you to renew your licenses.
Throughout the renewal window, messages are displayed in the Admin Console depending on if you have not renewed your licenses or if you have renewed your licenses partially.
If there are any licenses you have not renewed yet, these licenses will expire. You will need to contact your reseller to purchase a new subscription.
The following sections in this document explain the different scenarios depending on how you manage your licenses during your renewal window. The sections also detail the steps that you can take to renew your licenses; or manage your licenses, in case you renew your licenses partially.
If you place the renewal order any time in your renewal window, you will receive an order confirmation email.
At any time in the renewal window, you can view the status of your licenses in the Overview and Product tabs of the Admin Console. The license status that is displayed depends on the purchases that you have made and the period in your renewal window when you are viewing this status.
This shows the number of licenses currently in use for a specific product by the number of licenses that you have purchased. In the above example, you are currently using 50 licenses and you have purchased 45 licenses in your renewal window.
Shown only during your renewal window, this number indicates the number of assigned licenses that have yet been renewed. If these licenses are not renewed in the renewal windows, the users using these licenses may lose access.
This number is not shown during renewal window if you have renewed all or more of your licenses.
This indicates the number of licenses for which you placed a purchase request by using the Add Licenses or Add Products workflow in the Overview tab and for which payment is pending. In the above example, you are using 5 licenses for which you have not paid. This status is displayed anytime you have unpaid licenses that you added during your term.
If you have a shortfall of licenses for which you have not made the payment in the renewal windows, the excess users will lose access to the products to which they were assigned.
The following sections cover how these numbers may change based on where you are in the renewal timeline particularly
If you renewed all or more licenses than you are currently using, the following message is displayed at the top of the Overview and Product tab in the Admin Console:
This message is for your information. Which means that there is no action for you to take.
The summary numbers will reflect your new license count. In the above example, you are currently using 60 licenses of Acrobat DC and you have purchased 70 in your renewal windows.
If you renewed some of your licenses and your anniversary date has not yet passed, the following message is displayed at the top of the Overview and Product tabs of the Admin Console:
These messages indicate that you need to place an order for the remaining licenses.
If you renewed some of your licenses and your anniversary date has passed the following message is displayed at the top of the Overview and Product tabs of the Admin Console:
This message indicates that you must take one of the following actions:
- Place an order for the remaining licenses
- Unassign users from that product to accommodate the shortfall of licenses
The Product page for the product for which you have made a partial renewal also displays the license renewal status.
In this case, you see the shortfall represented by Need Renewal status:
If your licenses are still not renewed but are assigned licenses after your anniversary date, the following status is displayed:
In the above example, the number of Creative Cloud All Apps licenses consumed is 50 and the number of available licenses in the current term is 45. Therefore, the Licenses used status is displayed as [KM1] 50/45.
Since you are currently using 50 licenses, this implies that 5 licenses still need to be renewed. You can choose to purchase at least 5 more licenses for this product or you can unassign 5 users to accommodate the shortfall. If you do not take either of these steps before the end of the grace period, then 5 users will be automatically unassigned as soon as your renewal window closes.
The users who will be unassigned from the product, will be the users that have been most recently assigned to this product. To view the list of users that will be unassigned click Need Renewal in the upper left corner of the All Users tab.
You can unassign users from a product in the Users tab for that product. For details, see Remove users and user groups from a product.
If you unassign a user who is not part of the Users Need Renewal list, the first user in that list will be removed from the list.
This will continue as you keep unassiging users from this product.
After you have managed the license shortfall, the assigned licenses are now the same as the available licenses.
If there are users on the Users Need Renewal list that you want to unassign, you do not need to take any action. These users will be automatically removed as soon the grace period is over.
If you do not renew any licenses for a product any time during your renewal window, you will receive the following message after your renewal window closes: