| Important updates to the support experience in the Admin Console: We will roll out new features to create, update, and track your cases. Look for a short video in our next update in October about the key changes. |
The Adobe Admin Console provides a central location for managing your Adobe entitlements across your entire organization.
As an administrator, you can access the Admin Console to administer and manage user accounts. Up to five primary admin accounts can be created during on-boarding. Adobe sends an email invitation to the specified email address. Admins must accept the invitation by clicking the Accept Invitation link in the email, before they can log in.
Once accepted, an administrator can add additional administrators, or promote existing users to an admin role.
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Open a browser and visit https://adminconsole.adobe.com.
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Enter your Adobe ID and password, and click Sign In.
If you have been invited as an additional administrator to the Admin Console, use the login credentials that have been provided to you.
ملاحظة:
Even though any user can be given admin privileges, Adobe recommends that all Admins continue to use Adobe IDs. Adobe IDs are required for access to Adobe Licensing Website and Support options in the Admin Console.
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If you're an Administrator for multiple organizations, select an organization.
An admin can belong to multiple organizations. For example, if a company has several subsidiaries, each of which has a separate license agreement, or a separate organization under the license agreement, the same Admin may be assigned to all.
Enterprise Term License Agreement (ETLA)
The Overview page shows you a summary of the licenses purchased with your ETLA. The Overview page also displays the amount of storage available with each plan.
For example, the ETLA has the following licenses as shown on the screen:
- Plans for Creative Cloud apps and services. To see storage details with each plan, click the folder icon next to the Creative Cloud plan.
- If your organization has purchased two or more entitlement plans of the same type, each with different storage configuration, a number is displayed next to the plan. Clicking the number displays the storage details for each plan of this type.
- Different numbers of Single App licenses for individual Adobe products. To see storage details with each plan, click the folder icon next to the Creative Cloud plan.
- Available sync locations for Creative Cloud for enterprise with managed services plan.
- Document Cloud for enterprise plans
- Marketing Cloud for enterprise plans
- Adobe Stock for enterprise plans
The Adobe Sign section displays the details of Adobe Sign. Click Manage Adobe Sign.
The Configuration section displays a link to access you current Identity settings.
Value Incentive Plan (VIP)
The Overview page shows you a summary of the licenses purchased with your VIP. The Overview page also displays the amount of storage available with each plan.
For example, the VIP has the following licenses as shown on the screen:
- Plans for Creative Cloud apps and services. To see storage details with each plan, click the folder icon next to the Creative Cloud plan.
- Overall License Status displays the number of product licenses purchased with your VIP versus the number of distributed licenses.
- Available sync locations for Creative Cloud for enterprise with managed services plan.
- Document Cloud for enterprise plans
- Adobe Stock for enterprise plans
- The Adobe Sign section displays the details of Adobe Sign. Click Manage Adobe Sign.
- The Configuration section displays a link to access you current Identity settings.
Admin Console supports displaying notifications from Adobe with important information related to your organization, such as new features and entitlements, planned maintenance and other information. Up to three of the most recent unread notifications are displayed in the Overview page. Older notifications and notifications that have been dismissed can be viewed from in the Notification side bar for easy access.
To access the Notification sidebar, click the bell icon in the upper right corner. The number, if present, indicates the number of unread notifications in your account. Notification sidebar displays all your notifications in the order they were received with the most recent one at the top. By scrolling down the sidebar, you can read and manage notifications sent in the past.
The Products page of the Admin Console provides the options to manage your products and product profiles. Product profiles let you enable all or a subset of Adobe applications and services available in a plan and customize settings associated with a given product or plan. You can then assign administrators, called Product Administrators, to the product profiles. These administrators add end users to the product profiles that they manage. For more information, see:
For more information, see Packaging apps via the Admin Console.
Use the Settings page to claim domains, request access to a claimed domain, set up password requirements, limit employees from using specific sharing features, and set up a default email language.
For more information, see Manage identity types.
Adobe Admin Console supports several password protection levels and policies to ensure safety and security. You can specify to use a password protection level to apply to all users across your organization. For more information, see Authentication settings.
Asset Settings give an organization control over how its employees share its assets outside the organization. The IT administrator can select a restrictive setting that limits employees from using specific sharing features within Creative Cloud and Document Cloud. Asset Settings are used along with other organizational policy enforcement systems (not provided by Adobe) to ensure that assets are only shared with appropriate external individuals and organizations.
Asset Settings only apply to users with Enterprise IDs or Federated IDs in your organization.
Console Settings allow you to choose a default email language for your organization, to receive emails about the status of their accounts, such as notifications of subscription changes or credit card expiration.
If you have a teams membership purchased directly from Adobe, you can change your team name from the Console Settings.
To access the Support options, navigate to Support in the Admin Console. The Support Overview page opens. On this page, you can do the following:
- Manage your support cases
- Create cases
- Schedule Expert Sessions
- Links to documentation and forums
- Contact Adobe Support
The page also displays three of the last modified open cases and expert sessions.
You can call Adobe Support, using the contact number given on the upper-right corner of the page. If the country mentioned below the phone number does not match yours, click Other Regions for more contact numbers. To learn about our support terms and processes, see Enterprise Support Terms.
For more information, see Support and Expert Services.
ملاحظة:
Administrators must sign in with their Adobe IDs to access the Support cases and Expert Session options.
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