This document details a list of frequently asked questions regarding Shared device licensing

Identity and login

What is the best identity type for authentication of end users (K-12 and faculty)?

Federated or Enterprise IDs are the recommended identity types for institutions. For more details, see Adobe-supported identity types.

With Shared device licenses, do students still have to have Adobe IDs to use applications in a lab environment?

Yes. Students can have one of three ID types: Adobe ID, Enterprise ID or Federated ID. K-12 users must login with Enterprise or Federated IDs. See details of the Adobe supported identity types, in this document.

Can student or staff access Adobe apps and services at home via Shared device licensing?

No. Shared device licenses are not available for home use.

Can students be logged in to an unlimited number of lab computers over the semester? Or will they get any warnings to log off other computers when they log in?

Students can log in and out of unlimited lab computers. Shared device licensing only works on lab computers so they will not be able to use Shared Device Licenses outside the institution's lab.

For BYO and home use, students will need an individual entitlement.

Can I use a single email address to activate 300 computer units?

No. Each computer in your labs will need to be activated using a separate ID.

What if students do not have their own unique login?

They can either create their own free Adobe IDs in the sign-in page. Or the school can assign the Free Spark offer to them and they will receive a welcome email. After that, students will have a way to login to Creative Cloud.

Will the student be required to login to Adobe, after they have logged in to the computer operating system?

Currently, Adobe's SSO setup doesn't support passthrough authentication. Even if you have set up Federated identity, users will have to login to the computer and then re-enter their credentials when logging in to Creative Cloud.

If my institution uses Federated (SSO) logins, do the users have to login to applications every time they open one? Even for applications such as Acrobat Pro that are accessed by faculty and staff many times a day.

Yes. To use a Creative Cloud application, users will need to log in each time.

However, your staff can use Acrobat Pro as a reader.  This does not require login.

Can we force a user to only be able to log in with a Federated ID?

Yes. You can set access policies to only allow Federated ID login. Read more about access policies, here.

Can our faculty log in with their personal Adobe IDs to access files they have stored in their Adobe storage?

Your IT department will need to determine whether or not they are allowed to do so on the lab computers.

The user access policy you define in the Profile Configuration determines what type of Adobe IDs users can login with, on the lab computers,

Will students need to login to an application every time they need to use them?

Just one login to Creative Cloud will unlock access to all other apps.

Can Shared device licensing be applied to staff computers as well?

No. Shared device licenses are only available for labs and classrooms.

Device licenses

If Shared device licenses are only available for labs and classrooms, then what do we do for staff, since we can't use serialized installs anymore?

Staff and faculty will use Named User Licensing.

What happens to BYOD? Are students entitled to install apps on their device as members of an organization?

No, only lab machines are available for Shared Device License deployment. All other home and BYOD devices require a named-user product assignment. See this document for the Adobe-supported licensing methods.

I don't plan to give students licenses, so how do I activate the lab machines with Shared device licenses?

Share device licensing does not require you to assign students licenses. Students only need an Adobe ID, not an entitlement. See this article on how to create an Adobe ID.

How is the number of Device Licenses being determined for those currently using FTE w/rfee lab licenses?

The terms of your agreement remain the same so if you have full coverage of lab devices, that will continue with Shared device licenses.

How is the number of device licenses in our contract determined? Does this depend on the number of lab computers?

That is determined during the contract process. It depends on the contract of your institution with Adobe.

How do we determine the number of Shared device licenses our institution needs?

If you have been able to use serialized deployment for your lab computers, then those same lab computers can use Shared device licenses.

Is a license tied to a computer? If a computer needs a mid-semester re-image, will that computer require a new Shared Device License? Does the license need to be revoked or will it stay associated with that computer?

Once deployed, the shared device license is tied to the computer. If a computer is re-imaged, you just need to re-deploy the package to that computer.

If the hardware on a lab computer fails or we replace it, do we lose the license on that computer?

No. You only need to contact Adobe support and report the loss of that computer. Adobe support will adjust your license count.

Your contract determines how many lab or classroom machines are included.

What do we do with our current shared devices?

Shared devices are currently enabled with serial numbers. Unfortunately that means students do not have access to many of our latest apps.

You will need to migrate these licenses to Shared devices licenses and then deploy the new licenses on these devices. For details, see this document.

Egress IPs

Wouldn't Egress IPs limit the licensed users ability to install on home computers?

At home, students and staff should use a Named User license. Shared device licenses are not available for home use.

Does the Egress IP entry field allow for CIDR notation?

The Egress IP notation only supports single IPs or dash-separated IP ranges. It does not support CIDR notation.

Other questions

Will Creative Cloud Packager still work?

To create Shared device license packages, log into the Admin Console. Read this document for the details on how to do create Shared device license packages.

Can I prevent updates to CC applications by end users on the shared lab computers?

SDL packages are designed to prevent app updates by end users. Also, IT admins cannot change the setting.

Do all Creative Cloud 2019 apps support Shared Device licenses?

Currently, Adobe Dimension does not support Shared Device Licenses for educational and lab setups.

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