Errors occur when you try to install the Photoshop Elements or Adobe Premiere Elements 12.1 update.

Users are reporting errors during the installation of the 12.1 update to Photoshop Elements or Adobe Premiere Elements. This article discusses the actions you can take to fix the issues causing the errors. If you have encountered an error, note the specific error code displayed, and find a solution in this article.


For brevity, Photoshop Elements 12 and Adobe Premiere Elements 12 are referred to as "Elements application," in this article.

Error code: U44M1P7 or U44M1P6 (Mac OS)

Errors U44M1P7 or U44M1P6 can occur because to the absence of a specific file. The file could have been deleted, renamed, or moved from its original location. The files are:

  • TWAIN.plugin, or,

To recover from this issue, choose from these solutions:

  • Solution 1: If you have moved the file TWAIN.plugin, find the file and place it at the correct folder location:

/Applications/Adobe Photoshop Elements 12/Support Files/Optional Plug-Ins/ImportModules

  • Solution 2: If you have renamed the file, restore it to its original name. It is located here:

/Applications/Adobe Elements 12 Organizer/Contents

  • Solution 3: Reinstall your Elements 12.0 application, and then choose Help > Updates to install the 12.1 update.

Error code: U44M1P2003 (Windows)

Error U44M1P2003 can occur because of more than one issue with the operating system or installation environment. To recover from this issue, choose from these two solutions:

Solution 1: Temporarily disable your antivirus program.

If you have an antivirus program running (specifically, Trend Micro Titanium™ Maximum Security), disable it when the 12.1 update is being applied for your Elements application.

Solution 2: Fix registry corruption issues.

A Windows registry corruption issue related to your Elements software can cause errors during the 12.1 installation. To recover from this issue, perform these steps:

  1. In Windows, choose Start > Run.
  2. In the Run dialog box, type regedit, and click OK.
  3. In the Registry Editor window, browse to the location:

    Elements Organizer registry

    • HKEY_LOCALMACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{9D80A7B7.......}

    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9D80A7B7.......}

    Photoshop Elements registry

    • HKEY_LOCALMACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{777B751F-C904-4BD7-8DFF-81F97A3C0BC5}

    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{777B751F-C904-4BD7-8DFF-81F97A3C0BC5}

  4. In the right pane, locate the registry key named InstallLocation. Modify the value of the InstallLocation registry key to point to the installation folder location of your Elements software. The typical default location is C:\Program Files (x86)\Adobe.
  5. Start your Elements software, and choose Help > Updates.