Basic FAQs

What is Adobe RoboHelp (2019 release)?

Adobe RoboHelp (2019 release) allows you create, design, and deliver Help, policy, and knowledgebase content. You can work faster with a reimagined user interface. Create media-rich experiences using HTML5 and CSS3. Easily customize layouts and templates with a powerful CSS and skin editor. Publish content as Responsive HTML5, PDF, Mobile App, and more to serve users across all platforms. Personalize experiences using dynamic content filters. Make search easier for your users with a new algorithm, search autocomplete and autocorrect. Take collaboration to the next level using Git, SharePoint Online, and more.

Who should use Adobe RoboHelp (2019 release)?

RoboHelp (2019 release) is designed for:

  • Help authors, knowledgebase experts, Help developers for mobile applications, user assistance designers, and content strategists Produce Help systems, professional knowledgebases, technical support information, user guides, maintenance manuals, and mobile app Help content. RoboHelp is a scalable authoring and publishing solution that enables you to single-source content and publish it to multiple channels, devices, and platforms like mobile, web, desktop, and print.
  • Policies and procedures specialists Produce documentation that helps government and corporate organizations achieve compliance with accounting, privacy, accessibility, and other regulatory statutes. RoboHelp allows you to write structured and searchable documents that can be easily accessed by a member of an organization.
  • Instructional designers and eLearning professionals Create document-based learning materials for real and virtual classrooms and self-study programs. RoboHelp is an authoring and publishing tool that is comprehensive yet easy to use and integrates specialist tools like Adobe Captivate. Use RoboHelp to develop and maintain instructionally sound eLearning courses that integrate with LMSs. Work in a collaborative environment with multiple review cycles and follow up quickly. You can deliver more in less time, with fewer people and at a lower cost.
  • Technical subject matter experts and engineers Create comprehensive technical documentation, including test plans, designs, reports, and product specifications. Use RoboHelp to include 3D models and simulations in your documents with rich media capabilities.

What is the difference between Adobe RoboHelp (2019 release) and Adobe Technical Communication Suite (2019 release)?

Adobe RoboHelp (2019 release)

Adobe RoboHelp (2019 release) lets you design and deliver exceptional Help, policy, and knowledgebase content. You can work faster with a reimagined user interface. Create media-rich experiences using HTML5 and CSS3. Easily customize layouts and templates with a powerful CSS and skin editor. Publish content across screens as Responsive HTML5, PDF, Mobile App, and more to serve users across all platforms. Personalize experiences using dynamic content filters. Enable easier search for your users with a new algorithm, search autocomplete, and autocorrect. Collaborate using Git, SharePoint Online, and more.

Adobe Technical Communication Suite (2019 release)

  • Easily author long, complex XML and non-XML documents.
  • Deliver highly personalized interactive Help experiences with best-in-class search.
  • Create responsive eLearning content and transform presentations to enable on-demand learning.
  • Publish content across channels, formats, and devices.
  • Collaborate in real time with shared PDF reviews.

Adobe Technical Communication Suite (2019 release) combines the following:

  • Adobe FrameMaker (2019 release)
  • Adobe RoboHelp (2019 release)
  • Adobe Captivate (2019 release)
  • Adobe Acrobat Pro 2017
  • Adobe Presenter 11.1

Additional components:

  • Adobe RoboScreenCapture

I already have a license for an older version of RoboHelp. What are my upgrade options?

Special upgrade pricing is available to users who have eligible licenses for Adobe RoboHelp and want to upgrade to Adobe RoboHelp (2019 release) or Adobe Technical Communication Suite (2019 release).

What are the new features in RoboHelp (2019 release)?

Adobe RoboHelp (2019 release) lets you design and deliver exceptional Help, policy, and knowledgebase content. Work faster with a reimagined user interface. Create media-rich experiences using HTML5 and CSS3. Easily customize layouts and templates with a powerful CSS and skin editor. Publish content across screens as Responsive HTML5, PDF, Mobile App, and more to serve users across platforms. Personalize experiences using dynamic content filters. Make search easier for your users with a new algorithm, search autocomplete, and autocorrect. Take collaboration to the next level using Git, SharePoint Online, and more.

See the feature summary of Adobe RoboHelp (2019 release).

What is Responsive HTML5 publishing in RoboHelp (2019 release)?

Responsive HTML5 is an output type in RoboHelp (2019 release). It is based on a single responsive layout that automatically scales to different screen sizes. Generate Responsive HTML5 output with RoboHelp (2019 release) as easily as you generate WebHelp. This is because you don’t need to configure anything — just select the responsive layout as you select a WebHelp skin.

Does RoboHelp (2019 release) have international language support?

Yes. RoboHelp (2019 release) supports Unicode, which enables you to author and edit Help topics in several languages. You can publish Help systems in Brazilian Portuguese, Bulgarian, Canadian French, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovenian, Spanish, Swedish, Swiss German, Thai, Traditional Chinese, Turkish, and Vietnamese. Adobe RoboHelp (2019 release) checks spelling, auto-corrects words, and creates a keyword index in any of these languages. The generated Help system, including navigation, appears in the selected language. Full text search is also operational in all these languages.

Which browsers support the output generated by RoboHelp (2019 release)?

The following browsers support output generated by RoboHelp (2019 release):

  • Google Chrome 65.0 or above
  • Mozilla Firefox 59.0 or above
  • Microsoft Edge 40.0 or above

Which versions of Acrobat are compatible with RoboHelp (2019 release)?

Acrobat X, XI, Pro DC (2015 release), and Pro 2017 are compatible.

Which versions of Adobe Captivate are compatible with RoboHelp (2019 release)?

The latest version of Adobe Captivate (2019 release) is compatible with RoboHelp (2019 release). Adobe Captivate (2017 release) is compatible with RoboHelp Classic (2019 release).

Can I submit a feature request for a future version of RoboHelp?

Adobe appreciates any suggestions for new features. Submit your request to the RoboHelp Help Community.

How can I participate in future RoboHelp beta programs?

To participate in future RoboHelp beta programs, send an email to the RoboHelp Beta Community.

Can I import a project created in other Help authoring tools, for example, AuthorIT, Component One, or Flare?

You can import the final Help system output, but you cannot import proprietary file formats from third-party authoring tools.

What is the difference between Adobe WebHelp and Adobe WebHelp Pro?

You can easily generate Adobe WebHelp with Adobe RoboHelp (2019 release). WebHelp Pro is the server-based version of WebHelp and enables authors to publish a Help system to Adobe RoboHelp Server 10 software.

When I install RoboHelp, I can see RoboHelp (2019 release) and RoboHelp Classic (2019 release). What is the difference between them?

The RoboHelp (2019 release) installer installs both RoboHelp (2019 release), an all-new application, and RoboHelp Classic (2019 release), which retains the experience of older versions of RoboHelp with updates. You can migrate existing RoboHelp projects into RoboHelp (2019 release). However, once you migrate and edit the projects, those projects cannot be imported back to older versions or RoboHelp Classic (2019 release).

Can I continue to use both RoboHelp Classic (2019 release) and RoboHelp (2019 release) simultaneously?

The RoboHelp (2019 release) installer installs both RoboHelp (2019 release), an all-new application, and RoboHelp Classic (2019 release), which retains the experience of older versions of RoboHelp with updates. You can migrate existing RoboHelp projects into RoboHelp (2019 release). However, once you migrate and edit the projects, those projects cannot be imported back to older versions or RoboHelp Classic (2019 release).

Can I publish to RoboHelp Server 10 from RoboHelp (2019 release)?

You can publish to Adobe RoboHelp Server 10 from Adobe RoboHelp Classic (2019 release). The update to publish to Adobe RoboHelp Server 10 from Adobe RoboHelp (2019 release) will be released soon.

Pricing and purchasing information

How much does it cost to purchase a RoboHelp (2019 release) or RoboHelp Server 10~ license?

The full version of RoboHelp (2019 release) costs US$999. The full version of RoboHelp Server 10 costs US$9,999.

You can also buy a subscription to RoboHelp at $29.99/month per user. To know more, see all buying options.

Prices listed are the Adobe direct store prices. Actual price can vary depending on the country and currency of purchase, product language, and applicable local taxes.

I own an older version of RoboHelp or RoboHelp Server. What is your upgrade policy?

  • If you own RoboHelp (2017 release), you can upgrade to RoboHelp (2019 release) for US$399.
  • If you own RoboHelp (2015 release), you can upgrade to RoboHelp (2019 release) for US$599.
  • If you own RoboHelp (2019 release) or older, you can upgrade to Adobe Technical Communication Suite (2019 release) for US$1199.
  • If you own RoboHelp Server 9, you can upgrade to RoboHelp Server 10 for US$4,999.

Prices listed are the Adobe direct store prices. Actual price can vary depending on the country and currency of purchase, product language, and applicable local taxes.

Can I try RoboHelp before I buy it?

Yes. You can download a fully functional, 30-day complimentary trial version. 

Does Adobe have a maintenance program for RoboHelp?

Yes. Adobe provides maintenance programs for users who participate in the volume licensing programs.

Where can I buy RoboHelp (2019 release)?

You can buy RoboHelp (2019 release) through the online Adobe Store or by calling: +1-866-647-1213 (Monday to Friday, 8 AM ET – 5 PM ET). Learn about other ways to buy RoboHelp (2019 release), including buying through authorized resellers or purchasing with education or government discounts.

Does Adobe offer educational pricing for RoboHelp (2019 release)?

Adobe does offer educational pricing for RoboHelp (2019 release), but only via licensing and not via retail. Learn more about special education pricing.

How do I find an Adobe Technical Communication Partner in my country or region?

You can find an Adobe Technical Communication Partner to assist you in your country or region by visiting the Partner Portal.

Support information

Where do I go if I have customer service questions?

For any customer service questions, write to us at techcomm@adobe.com.

Where do I go if I have technical support questions?

For any technical support questions, visit the Customer Support page.

What is activation?

Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environment from malicious code by ensuring you are using genuine Adobe software.

What information is passed to Adobe during activation?

Adobe does not gather, transmit, or use personally identifiable information during activation, other than the computer’s IP address.

How many times or how often will I have to connect to the Internet?

You need to connect the machine with RoboHelp (2019 release) to the Internet at least once within 30 days of the first launch of your serialized product.

Do I need to do anything to activate the software?

Activation occurs silently in the background after installation when the system detects an Internet connection. You don't have to do anything proactively to activate.

How long can I use the product before I need to activate?

The product must connect to the Internet at least one time within 30 days of the first launch of your serialized product. If the product has not been activated after 30 days, the application does not launch until an Internet connection is detected and the software can be activated.

What happens if I do not have an Internet connection or do not activate my product?

The software silently tries to connect to the Internet to activate for the first 7 days after the first launch of your serialized product. If the software has not activated within the first 7 days, you receive a reminder for the next 23 days on every launch that the machine must connect to the Internet and activate the software. As soon as the software detects an Internet connection, it silently activates the product.

If I don’t have an Internet connection, can I call Customer Support for phone activation?

No. Activation of the product via the Internet is required for RoboHelp (2019 release). If your system is connected to the Internet and you receive an activation reminder, contact your local Customer Support for assistance. Customer Support, however, cannot activate your software over the phone if you don’t have an Internet connection.

I have an Internet connection, but received a reminder that I still need to activate my product. What do I need to do?

If your system is connected to the Internet and you have received a reminder asking you to activate your product, contact your local Customer Support. To access phone numbers for Customer Support, see Adobe Customer Support.

I work for a company that has a volume license agreement with Adobe. Do I still need to activate?

Yes. All RoboHelp (2019 release) users need to activate their product. If your company has firewall restrictions that prevent the machines from connecting to the Internet, have your IT Administrator contact your local Customer Support. The phone numbers for Customer Support are available at Adobe Customer Support.

I work for a company that has a license with Adobe and I’ve already activated one of my computers. Do I need to activate the others?

Yes. Every computer that has RoboHelp (2019 release) installed must activate in order to continue using the software.

I work for a company that has a license with Adobe and our company systems do not connect to the Internet due to firewall restrictions. What do I need to do to make sure the software doesn’t stop working?

If your company has firewall restrictions that prevent the machines from connecting to the Internet, have your IT administrator contact your local Customer Support. The phone numbers for Customer Support are available at www.adobe.com/support/contact.

Can I choose not to activate Adobe RoboHelp (2019 release)?

Activation of RoboHelp (2019 release) is required via the Internet to continue using the product. Activating RoboHelp helps protect your computer, your environment, and ensures that you use a genuine Adobe product.

The machine with RoboHelp (2019 release) installed must connect to the Internet at least once within 30 days of the first launch of your serialized product or the product stops working. If you work in a company that has a firewall that prevents your system from connecting to the Internet, have your IT Administrator contact Customer Service.

I didn’t know I needed to have an Internet connection when I purchased Adobe RoboHelp (2019 release)? Is there a way to activate without having an Internet connection?

No. Activation of RoboHelp (2019 release) is required via the Internet. Each machine with RoboHelp installed must connect to the Internet at least once within 30 days of the first launch of your serialized product to continue use of the product.

I didn’t know I needed to have an Internet connection when I purchased Adobe RoboHelp (2019 release)? What is the return policy?

For details on Adobe return policies in your region, see this Return or exchange a non-subscription product.

Are activation and registration the same thing?

No. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying that you have genuine Adobe software. Registration is an optional process that gives you access to a wide range of benefits and options, including access to support, notification of product updates, newsletters, special offers, and invitations to Adobe events.

I have registered my product but am still being asked to activate. What do I need to do?

Registration and activation are completely different. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you buy from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying that you have genuine Adobe software. Registration is an optional process that gives you access to a wide range of benefits and options, including access to support, notification of product updates, newsletters, special offers, and invitations to Adobe events.

I misplaced my product key. How can I get a new product key?

Contact Customer Service from 6am to 5pm, Pacific Time, Monday through Friday, at 800-833-6687, or submit a request online at any time. For faster service when calling, have your invoice number available.

Subscription information and pricing

What is an Adobe technical communication software subscription?

A subscription is a more flexible way to get the technical communication software. It gives ongoing access to the software for a low monthly fee and access to all upgrades at no additional charge, as long as your subscription remains active.

Obs!

The subscription plan requires an annual commitment, billed monthly or prepaid. There is no month-on-month subscription plan.

Which Adobe technical communication software is available on a subscription basis?

The following Adobe Technical Communication software are available by subscription:

  • Adobe FrameMaker (2019 release)
  • Adobe RoboHelp (2019 release)
  • Adobe Technical Communication Suite (2019 release)

Are there any differences in functionality between the Adobe Technical Communication software purchased as a subscription versus the traditional purchasing model?

No, there are no differences in the functionality or in the system requirements between the two. However, if you suspend or cancel your subscription, you cannot use the software.

Is subscribing to Adobe Technical Communication software the best choice for me?

Subscribing is a great option to consider if you want to:

  • Always benefit from the latest capabilities and updates of the latest version.
  • Upgrade your software and move up to the current version at an affordable price.
  • Try out Adobe Technical Communication software.

Do I install the subscription software on my computer or is it a cloud-based application that I log in to via the Internet?

The software installs locally on your computer. It's unnecessary to be online to use your subscription. Access to the Internet is required during installation and licensing of your software and once every 30 days thereafter. The software alerts you when a connection to the Internet is required for a license status check. You have access to the software as long as your subscription is current.

Where can I purchase Adobe technical communication software subscription editions?

Adobe Technical Communication software subscription plans are available exclusively through Adobe.com.

I’m currently using a 30-day trial version. Can I convert that to a subscription?

Yes, you can convert the 30-day trial version of Adobe RoboHelp (2019 release) into a subscription by purchasing a license from Adobe.com and entering the serial key in your trial version.  For any queries, you can reach us at techcomm@adobe.com.

When I purchase my subscription, do I receive a box that contains the software?

No. When you purchase a subscription on Adobe.com, you immediately receive an email that contains a link to the electronic download of the software.

I checked my credit card statement, and my subscription fee sometimes varies from one month to the next. Why is that?

If you live in a region where you purchase from the Adobe Store with a price quoted in U.S. dollars or euros (but you receive credit card statements with charges stated in your local currency), you could see different amounts charged from month to month. Changes in the currency exchange rates from one billing date to the next affect the charges.

Will the cost of my subscription increase?

The cost of an annual subscription will not increase in the year you are subscribed.

What does my Adobe Technical Communication software subscription include?

Your subscription includes access to current and future versions of the Adobe technical communication application as long as your subscription remains active.

Are volume licenses available on subscription for Adobe Technical Communication software?

No, only individual subscription editions are available, and only on Adobe.com. For volume licensing needs kindly request a call back.

Is the pricing different for government or educational customers?

No. The pricing is same for all customers.

How much does it cost to subscribe to Adobe FrameMaker (2019 release), Adobe RoboHelp (2019 release), or Adobe Technical Communication Suite (2019 release)?

Subscription fees vary by product, plan, and your country of residence. Visit Adobe.com or the online Adobe Store in your respective country for pricing information.

How am I billed for the month-to-month or one-year plan?

Under an annual plan, paid monthly, you’ll be charged the rate stated at the time of purchase, plus applicable taxes (such as value added tax when the stated rate doesn’t include VAT), every month for the duration of your annual contract.

Under an annual plan that is prepaid, you’ll be charged the annual rate stated at the time of purchase as one lump sum, plus applicable taxes. Your contract will renew automatically, on your annual renewal date, until you cancel.

See terms and conditions for more details.

Which language versions of Adobe technical communication software are available by subscription?

Adobe FrameMaker (2019 release), Adobe RoboHelp (2019 release), and Adobe Technical Communication Suite (2019 release) subscriptions are available in English, French, German, and Japanese.

How do I purchase and get started with my Adobe Technical Communication subscription software?

You can quickly get started with a subscription: Visit the buying guide and choose your product and plan, and then complete the purchase. Immediately after purchase, check your email for a message from Adobe with your serial number and a link to download your software. After you download the product, double-click the installer and follow the onscreen instructions to install your product and start your subscription.

When does my subscription begin?

Your subscription begins as soon as your payment is processed.

What if I have problems downloading my software?

Visit the Adobe Store download forum, where you can find information about typical software download issues. You can also reach out to us at techcomm@adobe.com for any queries.

Where can I access my serial number on Adobe.com?

In the Adobe Store, select Your Purchases > Your Downloads. A column displays the serial number for your subscription, along with a link to download the product.

What is an Adobe ID and why do I need one to use my subscription edition product?

During your purchase and installation, you are required to create or enter an Adobe ID. An Adobe ID is your current email address with a password you create. Learn more about the benefits of an Adobe ID.

If I subscribe to multiple products, do I need to create multiple Adobe IDs to use them?

No. You can use the same Adobe ID with all your Adobe products, including subscriptions.

What are the terms and conditions for an Adobe Technical Communication software subscription?

See subscription terms and conditions

How many computers can I install my subscription on?

You can install your subscription software on up to two computers. For more information, see the license agreement for the product that you want to subscribe to.

What is product activation?

When you buy a software product from Adobe, you are issued a serial number that represents your license to use that software. Activation is the process by which Adobe validates that your software and serial number are genuine and being used as allowed by your product license agreement. It is intended to protect both your rights as a consumer and Adobe’s rights as a software developer. Activation helps confirm that the software you bought is not counterfeit. You cannot use your Adobe subscription edition software if it is not activated.

Is activation required to use a subscription edition product?

Yes. If Adobe cannot activate the product, you are warned when you launch the application. Blocking access to the activation server prevents the product from launching.

I started with a month-to month plan and would like to change it to a one-year plan. How do I do that?

Call Adobe Customer Service for assistance in making this change.

Can I cancel my subscription?

Yes, you can cancel your subscription. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period. Cancellations can be made at any time by visiting your Manage Account page* or by contacting Customer Support in your region.


*Specific countries require cancellations to be made only by contacting Customer Support, see list of countries here.

My subscription has expired. How do I renew it?

If your subscription expires or is stopped for any reason (for example, due to an expired credit card), you are notified by email, and your software displays an alert that your subscription has ended. If it has been less than six months since the subscription ended, click the Renew button displayed with the alert to enter the information required to restart your subscription.

How do I cancel my annual subscription?

To cancel an annual subscription, you can either visit the Account page on www.creativecloud.com or contact Adobe Customer Service. If you cancel your membership before meeting the annual commitment date, you are charged 50% of the remaining amount left on your contract.

In which countries can I buy an Adobe Technical Communication subscription?

Subscriptions are available through Adobe.com in the following countries:

Africa, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

If I cancel my subscription, can I still use the software that I have?

When you cancel your subscription after 14 days:

  • For an annual contract paid monthly, your access will continue until the end of that month’s billing period.
  • For a prepaid annual contract, your access will continue until the end of your contracted term.

If I want to buy Adobe FrameMaker (2019 release), Adobe RoboHelp (2019 release), or Adobe Technical Communication Suite (2019 release), rather than continue to subscribe to it, do I receive a discount?

There are no discounts offered for moving from a subscription edition to a non-subscription purchase of Adobe Technical Communication software.

How do I receive minor updates and full upgrades to my subscription product?

You are eligible to receive updates to Adobe Technical Communication software as long as your subscription remains active. Adobe notifies you by email of upgrades as they become available. This email contains instructions on how to access and install the upgrades.

Any ongoing bug fixes, security patches, and other update releases that do not require full upgrades are made available through the Updater in Adobe Application Manager.

Who do I contact if I have problems related to managing my subscription, such as billing, installation, changing plans, or restarting a subscription?

If you have questions relating to managing your subscription, contact Adobe Customer Service.

Who do I contact if I have issues with my Adobe technical communication software?

Contact Adobe Technical Communication support for issues with your Adobe software. You can also reach out to us at techcomm@adobe.com for any queries.

Who do I contact if I have issues with my subscription?

If you have questions about your subscription, visit the Support page. You can also reach out to us at techcomm@adobe.com for any queries.

Are service and support included with my subscription?

Similar to traditional licensing model of Technical Communication products, support is not a part of the license and needs to be purchased separately from Adobe.com.

Prices listed are the Adobe direct store prices. Actual price can vary depending on the country and currency of purchase, product language and applicable local taxes.

^This product may integrate with or allow access to certain Adobe or third-party hosted online services (“Online Services”). Online Services are available only to users 13 and older and require agreement to additional terms of use and Adobe’s online privacy policy (www.adobe.com/go/terms). Online Services are not available in all countries or languages, may require user registration, and may be discontinued or modified in whole or in part without notice. Additional fees or subscription charges may apply.

Adobe FrameMaker (2019 release) allows users to create content that is compliant to popular industry standards such as XML, DITA 1.2 and S1000

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