Troubleshooting & help

Common questions

Adobe Aero is the only all in one augmented reality (AR) authoring and viewing platform that makes it easier for designers and developers to design, collaborate, and publish interactive immersive experiences in the real world. 

To learn more about Adobe Aero, see What is Adobe Aero.

Yes, the Aero mobile iOS app is available free to download from the Apple App Store.

To learn more about Adobe the common questions about Aero, see Common questions.

You can bring in your own photos, layered files, or other 2D and 3D content. Aero optimizes imported PSD, JPEG, OBJ, GLB, and FBX assets for AR. You can also bring in assets from Adobe Photoshop, Illustrator, and Dimension.

To know more about supported file formats in Aero, see Supported file formats.

You can share AR experiences that are created using Adobe Aero with stakeholders and reviewers using one or more of the following options:

  • Image or video
  • As a .real file
  • As a .USDz or .reality file 

To learn more about how you can collaborate with others to edit your AR experiences, see Collaborate with others on Adobe Aero documents.

Download and install

You can download the Adobe Aero app for iOS from the Apple App Store. 

Adobe Aero is available on all devices that support ARKit 2 and iOS 13 or later and is recommended for use on the following devices:

  • iPhone 8 Plus and above. 
  • iPad (devices with A11 ARM chip or higher).

  • iPad and iPad mini 5th generation and above.

  • iPad Air 3rd generation and above.

  • iPad Pro 2nd generation and above.
  • An internet connection and registration are necessary for required software activation, and access to online services.

To learn more about the required system specifications to use Aero, see Adobe Aero system requirements.

Account management

Sign in to your Adobe accounts page with your current Adobe ID (your email address) and password. Click the Password and security tab, and then change your password. For more information on changing your password and other account information, see Manage your Adobe ID account.