Learn more about enterprise offerings at Adobe.
*If you purchase(d) a perpetual version of Acrobat through a reseller program, a Gold Support contract must be purchased separately. Contact your reseller for more information.
Current VIP with enterprise products
|Number of Incidents||Unlimited technical support incidents|
|Authorized Contacts||Persons set up as "Support Admin" within the Admin Console|
|Technical Support Incidents||Unlimited|
|Expert Services Sessions||Unlimited|
|Hours of Coverage
||24 hours a day, 7 days a week, 365 days a year (English)|
|Target Response Times||
The problem results in extremely serious interruptions to a production system.
Critical (Priority 1): 30 minutes
Urgent (Priority 2): One hour
|Dashboard Support Portal||Integrated support access to Adobe Specialists in the Admin Console for account administration, troubleshooting, or Expert Service requests.|