Unable to activate Adobe Captivate (2017 release)

What to do when Adobe Captivate (2017 release) fails to activate upon launch.


When trying to launch Adobe Captivate (2017 release), you encounter the error message, shown below:

Unable to activate Adobe Captivate 2017

If you click Try Again, you get the following pop-up message:

Please connect to the Internet and retry.

Even though you are connected and after clicking Retry, the pop-up appears regardless.


  1. Launch the Creative Cloud desktop app.


    If you do not see the Creative Cloud desktop app, then update the Adobe Application Manager.

  2. Click your profile image and click Sign out.

  3. Re-launch Adobe Captivate and then sign in using your Adobe ID and password.

Once your Adobe credentials are validated, Adobe Captivate (2017 release) launches successfully.


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