Adobe Connect 9.6.2 Release Notes

Know about Adobe Connect 9.6.2 release, the upgrade information, and the fixes and enhancements done in the release.

Note: These release notes contain prerelease information. Release dates, features, and other information are subject to change.


Adobe Connect is a market-leading web conferencing solution that enables corporations and government agencies worldwide to improve collaboration, webinars, and eLearning through exceptionally rich interactions. For an overview of Adobe Connect, see

Adobe Connect 9.6.2 is a maintenance release and is available as a patch. It fixes various issues and includes a few improvements.

Release Date

Adobe Connect 9.6.2 will be rolled out in phases:

  • On-premise: Adobe Connect 9.6.2 installer for customer on-premise deployments (all supported locales): Jun 26th, 2017
  • Hosted: Adobe Connect 9.6.2 service hosted by Adobe: Starting Jun 19th, 2017
  • Managed Services: Adobe-managed customer-specific cloud deployment of Adobe Connect: Updates are scheduled based on customer requirements. Reach out to your Adobe Connect managed services representative to schedule your update.

System Requirements

For the latest system requirements, see Adobe Connect Technical Specifications.

Adobe Connect server upgrade paths for on-premise deployments

The following are the prerequisites before you can upgrade to this release:

  • From Adobe Connect 8.x, upgrade to Adobe Connect 9.6.x before applying this patch.
  • From Adobe Connect 9.x, update to Adobe Connect 9.6.x before applying this patch.

Issues Resolved


Issue Tracking Number

Issue Description


Fixed an issue where Event carousel and Event list components were not working as expected


Fixed a vulnerability where changing the content-disposition or MIME type loaded the content externally in the meeting


Fixed an issue where main Video feed flickers and then appears black when in filmstrip mode for some screen resolutions


Fixed an intermittent issue where while running an API getting No data or Null on NA2/ NA12 on 9.6 broke the integration for other applications with Adobe Connect


Fixed an issue where New user creation email is not sent to the user


Fixed an issue where reflected XSS


Fixed an issue where an error "The new password must be different from your past 3 passwords" was received while creating new user


Fixed an intermittant issue where Custom trigger not sent from Adobe connect event


Fixed an issue where Users do not get moved to desired group intermittently after successful csv upload


Fixed an issue where an unwanted pop-up was visible while launching Adobe Connect addin in Safari on MAC OS X 10.12.X


Fixed an issue where user was able to create more than 1 event using same seminar license at the same time


Fixed an issue where Adobe Connect Meeting Customization Options Depicts Legacy Latency Indicator


Fixed potential XSS vulnerability on Adobe Connect


Fixed potential XSS vulnerability on Adobe Connect


Fixed potential XSS vulnerability on Adobe Connect on-premise


Fixed an issue where Timed Toasts(chat Toast) disappears in addin 355 for all users.


Fixed an issue where unable to load hybrid pods having HTML content for mobile from the meeting.


Fixed an issue where on setting temp password page refreshes and land on home page.


Fixed an issue where Outlook Email notifications are visible during Application share


Fixed an issue where Changing the timezone in Events doesn't retain the date/time settings


Fixed an issue where On clicking draw button in share pod containing given pptx, meeting get stuck


Fixed an issue where Meeting Login page has overlapping text in Deutsche language


Fixed an issue where Addin crashed on toast messages and on canceling a file upload in share pod, and then start screen share.


Implemented frame-ancestors for click-jacking protection


Fixed an issue where Addin Crashes when user tries to close the addin


Fixed an issue where windows addin 11.9.978.354 crashes when one presenter starts sharing document and another user clicks on stop sharing


Fixed an issue where Send results link on Adobe Connection test page was removed


Fixed an issue where use of CSV to bulk upload new Intercall telephony profiles was failing


Fixed an issue where an already registered user for the event tried to register again for the same event then he does not get the message that “You are already registered for this event”.


Fixed an issue where when restarting the Camera feed it starts from the last frame of the feed when it was stopped previously.


Fixed an issue where Run Time field for Email {event-invitation-opt-out-url} displays in English for Dutch templates


Fixed an issue where PPTx files having animation set by paragraph, when uploaded and shared in share pod, the animations are not perfectly displayed


Fixed an issue where Add-in Crash using Step Away functionality


Fixed an issue where Unable to use "Update Existing Presentation" feature


Improved events invitations and notifications email delivery performance


Fixed an issue where meeting Room Froze and became unresponsive.



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