Creative Cloud Packager does not support apps version CC 2019 or later

When you launch Creative Cloud Packager, you are prompted with a message indicating that the latest release of Creative Cloud apps are only available in the Admin Console. For more information, see Packaging apps using the Admin Console.

You can use the Admin Console to create packages containing CC 2019 versions of the apps. You cannot use Creative Cloud Packager to create packages that include CC 2019 apps or later.  The Creative Cloud Packager Applications and Updates screen does not display CC 2019 apps.

The CC 2019 apps do not support Device or Serial Number licenses. You cannot create Device License or Serial Number packages that contain CC 2019 apps.

CC apps not available in CCP

Solution

To create named user packages for CC 2019 apps, go to the Packages tab in the Admin Console. For help on creating packages, see Package apps in the Admin Console. For more information, see the Packaging user guide.

While you can use the Admin Console to create packages for most scenarios, Creative Cloud Packager is also used to create licensed packages for some legacy use cases and workflows which might be impacted. See the additional information below.

Additional information

Creative cloud for education: Device license

The latest CC 2019 apps do not support Device licenses. If your institution uses device licenses, you can continue to use the previous versions of the apps.

To continue using device licenses, ensure that end users do not upgrade to CC 2019 version of the apps, and remain on the currently deployed versions.

  • If you package updates using Creative Cloud Packager, then no action is required, and you should remain on the 2018 versions of the products.
  • If your creative users have access to the Creative Desktop application and can install products themselves then we recommend you disable updates. See Prevent end users from deploying apps and updates.

In case your end users have upgraded the software using the Creative Cloud desktop app and removed the older versions, you'll need to re-deploy the CC 2018 Device License package using Creative Cloud Packager.

Creative Cloud for teams

We are transitioning to a redesigned Admin Console. However, if you currently have the following Admin Console experience, you cannot use Creative Cloud Packager or the Admin Console to package CC 2019 apps and deploy these for your end users.

old-teams

To deploy CC 2019 apps to your end users, you'll need to enable them to download and install the apps themselves. 

You can create a Creative Cloud Desktop app only package. Do the following: 

  1. Create a package that contains only the Creative Cloud desktop app.
  2. Choose the Elevated Privileges option.
  3. Deploy the package.
  4. End users can then install CC 2019 apps via the Creative Cloud desktop app.

See this article for details.

Serial number licenses

The latest CC 2019 apps do not support Serial numbers. If your institution or organization uses serial numbers to license the apps, you can continue to use the previous versions of the apps. To continue using serial number licenses, ensure that you do not upgrade to CC 2019 version of the apps.

To continue using your apps, ensure that end users do not upgrade to CC 2019 version of the apps, and remain on the currently deployed versions.

  • If you package updates using Creative Cloud Packager, then no action is required, and you should remain on the 2018 versions of the products.
  • If your creative users have access to the Creative Desktop application and can install products themselves then we recommend you disable updates. See Prevent end users from deploying apps and updates.

In case your end users have upgraded the software using the Creative Cloud desktop app and removed the older versions, you'll need to re-deploy the CC 2018 Serial License package using Creative Cloud Packager.

To deploy CC 2019 apps it is recommended that you adopt Named Licenses. You can quickly Set up Identity and then add users to give access to the latest apps and services. 

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